Undergrad Program Coordinator - Chemical and Biomolecular Engineering

College of Liberal Arts & Sciences

University of Illinois at Urbana-Champaign

Job Summary

Within the Department of Chemical and Biomolecular Engineering (ChBE), manage the department's Undergraduate degree program. This role includes areas of administration, student services, recruiting, and admissions.

Duties & Responsibilities

Program Administration:

* Administer the department's Undergraduate (UG) program including implementation of department and campus policies and procedures and manage the student handbook.

* Serve as the primary point of contact and assist the Director of Undergraduate Studies (DUS) and department administration on all aspects of the UG program,

* Complete all program administrative requirements including degree certifications/revisions and audits, including ABET accreditation and course preparation.

* Assist and coordinate the department's teaching schedule with department administration.

* Maintain student records and provide reports, analyses, data, and information on all aspects of UG program.

* Coordinate department's convocation ceremonies, conferences, and workshops for UG program.

* Assist with and process department UG awards and scholarships.

* Represent departmental office and undergraduate affairs on cross-campus committees as needed.

* Assist faculty and labs with purchasing, travel arrangements and reimbursements.

* Assist with department tutor and classroom assistants (CA) hiring, coordination, and feedback.

* Complete other assignments as requested.

Student Services and other Duties:

* Serve as main point of contact for incoming and current students for program.

* Coordinate with the SCS Advising office to ensure petitions are processed and student academic needs are addressed.

* Complete all planning and coordination of UG student events and advise on budget preparation and activities for student RSOs.

Program Admissions and Recruiting:

* Work with the DUS and department on the UG program admissions process and implement program priorities and goals and coordinate marketing and recruiting activities for prospective students.

* Provide the necessary reports and data in order for admission decisions to be made.

* Work with SCS Advising and serve as the department's point of contact with prospective students.

Required Qualifications

* Bachelor's degree

* A total of one (1) year (12 months) in education, training and/or work experience in higher education in a University setting. Demonstrated experience in undergraduate programming. Student advising experience. (

Note:

Master's Degree in an area consistent with the duties of the position may be substituted for one (1) year of work experience.

Preferred Qualifications

* Two (2) years of professional business, financial and/or managerial work experience.

* One (1) year of administrative experience in higher education.

* One (1) year of experience working in an undergraduate program.

* Experience coordinating and hosting large (50+) events.

* Experience in higher education and student services.

* One years of experience advising and working with students directly

* One year of experience providing student support in a private, public, or academic environment.

* Experience working independently and as part of a team, while meeting multiple deadlines.

* Ability to communicate effectively with others.

* Ability to professionally interact with a broad range of internal and external constituents, including students, faculty, staff, and parents.

* Ability to work harmoniously with faculty, staff, and students from a wide variety of disciplines.

* Proven track record of customer services with emphasis on interactions with faculty and graduate students and must be results-oriented with strong organizational and effective time management skills.

* Ability to maintain confidentiality in all business matters.

* Working knowledge of grammar, spelling and punctuation.

* Ability to acquire knowledge of various computer software systems.

* Ability to learn and understand the ChBE curriculum.

* Ability to organize, prioritize, and manage multiple activities

* Attention to detail and ability to comprehend and follow department and university policy and procedures.

* Ability to interact with students, faculty, and staff politely and respectfully

* Problem-Solving Skills

* Identifying the real issue:
Asking clarifying questions to understand the root of a client's concern.

* Providing solutions quickly:
Looking up information, coordinating with departments, or using office tools to resolve an issue.

* Following up:
Contacting customers afterward to ensure the problem is fully resolved.

* Professionalism

* Maintaining a calm tone:
Staying polite and composed even with frustrated customers.

* Respecting confidentiality:
Handling customer data securely and discreetly.

* Being reliable:
Completing tasks on time and keeping promises made to clients.

* Staying updated:
Keeping up with policy changes, pricing updates, or new features.

* Tailoring help:
Offering solutions that address their specific…