Assistant Dean of Students

Overview

The Connie Frank CARE Center (Coordination, Assistance, Response, and Education) within the Office of the Dean of Students provides coordinated support, advocacy, and care for University of Illinois Urbana-Champaign students navigating academic, health, behavioral, financial, and personal challenges. The Assistant Dean advances student success, well-being, belonging, and retention by serving as an accessible resource for students, families, faculty, and staff. Responsibilities include case management for students with complex or overlapping concerns;

supervision of professional staff; liaison with colleges and campus partners; and participation in the university’s Emergency Dean response rotation. The role also involves outreach, training, and educational activities to help students navigate university life and engage fully in the campus community. Depending on office needs and expertise, responsibilities may include one or more specialty areas such as case management, off-campus housing, behavioral intervention and threat assessment, Title IX support, leadership of the CARE Ambassadors peer education program, academic support, data reporting and analysis, medical withdrawal and re-entry, or basic needs.

• Assist students and families, faculty, and staff seeking guidance on a range of student-related academic, health, behavioral, and personal issues at the Connie Frank CARE Center.
• Advocate for students in crisis, working with students directly and consulting with faculty and staff to respond effectively to crises.
• Serve as team lead for one or more assigned specialty areas, designing and coordinating programs, protocols, and policies to advance the unit’s mission. Specialty areas may include:
• Case management: acute high-risk, medium-, and long-term non-clinical case management (including service on the Students of Concern Committee).
• Off-campus community living: support for students in privately owned local housing, including lease education and coaching through landlord conflicts.
• Behavioral intervention: threat assessment, intervention, and response involving students, faculty, or staff who may pose a risk of targeted violence, and support to the Threat Assessment Team.
• Title IX: departmental point of contact for Title IX cases and requested supportive measures; liaison to and member of the Title IX Case Management group.
• CARE Ambassadors: leadership of the CARE Ambassadors peer education program, including recruiting, training, advising student leaders, promoting services, and designing programs that address student needs.
• Academics: support for students with academic challenges, including attendance concerns and academic policy questions.
• Data reporting and analysis:
  Maxient analytics, monthly data reports, support for annual reporting, and assessment strategies.
• Medical withdrawal and re-entry: oversight and coordination of medical withdrawal and re-entry processes.
• Basic needs: development and evaluation of interventions addressing basic needs, including oversight of the Emergency Dean fund.
• Supervise professional staff, providing direction, coaching, performance feedback, and professional development to support effective, consistent casework.
• Serve as a liaison and consultant to colleges and campus offices, providing support, consultation, training, outreach, and gathering feedback on processes.
• Participate in the on-call Emergency Dean rotation (approximately eight weeks per year, one week at a time). The Emergency Dean handles most situations by phone but may be called to site in emergencies.
• Contribute to the development of policies, practices, and procedures brought forward for consideration.
• Conduct outreach to students, faculty, and staff to build knowledge and skills for functioning in the university community and to help faculty and staff identify and support students in distress.
• Serve on Division of Student Affairs and university committees and at university events as needed, which may involve occasional after-hours activity.
• Complete documentation and casework paperwork, using Maxient to send letters, record case notes, and process absence letters, and implement…