Customer Service Specialist

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Service Specialist in Urbana, Illinois
, to support our fast‑growing Voice (MSS) division. MCA seeks team members who share our values: service, growth, teamwork, and safety. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

• Greeting visitors and customers and handling phone calls and emails as the first point of contact.
• Maintaining accurate customer contact information and building strong relationships with customers and vendors.
• Logging repair requests in the ERP system, verifying warranties, and coordinating internal or third‑party repair depots.
• Ensuring timely completion and return of equipment, filing warranty claims, and preparing pricing for billing review.
• Receiving, staging, and tracking products for sales and service teams, shipping orders, and handling equipment returns to vendors within required time frames.
• Monitoring inventory levels based on sales trends, performing counts, rotating stock, and securing assets.
• Adding and removing equipment in the system and assisting with contract renewals.
• Generating and maintaining reports, including Work‑in‑Progress (WIP), aging, and open purchase orders.
• Creating, tracking, and closing service tickets accurately and on time, ensuring all documentation and technician hours are properly recorded.
• Collaborating across departments to communicate daily priorities with service and operations teams.
• Promoting and maintaining a safe, positive, and productive work environment.
• Performing other operational duties as assigned.

• 2‑4 years of experience in customer operations or related fields, such as
  • Customer Service
  • AP/AR
  • Depot Repairs
  • Shipping/Receiving
  • Inventory
  • Sales Support
• Excellent knowledge and experience using Microsoft Office Products, including Microsoft Word, Microsoft Excel, and Outlook.
• Professional communication in both spoken and written forms within all levels of the organization.
• Ability to succeed in a fast‑paced environment, establish priorities, work independently, and proceed with objectives without supervision.
• Strong organizational and administrative skills. Detail‑oriented.
• Discretion, able to handle confidential and proprietary information appropriately.
• High level of integrity.
• Experience in an office setting preferred.

The physical environment requires the employee to work onsite in the Urbana, IL office Monday through Friday, 8:00 am‑5:00 pm. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use;

occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

3109 Tatman Ct, Urbana, IL 61802

No Direct Reports

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”