Student Financial Aid Administrator - Office of Student Financial Aid

Student Financial Aid Administrator - Office of Student Financial Aid

Student Financial Aid Administrator
Office of Student Financial Aid

Plan, operate, process and report a wide range of financial aid programs and services provided by the Office of Student Financial Aid (OSFA) to student populations representing a wide range of backgrounds, identities, and lived experiences. OSFA is responsible for the administration and coordination of federal, state and institutional financial aid programs totaling over $1.2 billion annually and provide financial aid information and services to 60,000 students.

Customer Service/Outreach Training

• Provide advice and counsel to clients of the Office of Student Financial Aid, either in-person, by telephone or through written correspondence (including e-mail).
• Be knowledgeable of all student financial aid programs and services.
• Serve as liaison with University offices and other related financial aid agencies.
• Utilize available resources and provide presentations to large groups as well as work one-on-one with students and their families.
• Represent OSFA on institutional, state and federal committees and at professional conferences and workshops.
• Develop a thorough knowledge of legislation governing financial aid programs and federal needs analysis methodology.
• Exercise professional judgment when financial aid program guidelines do not seem to adequately address a specific situation.

Program Administration

• Coordinate the staff efforts required to carry out program responsibilities and educate/train other office staff regarding the programs for which they are responsible.
• Responsible for the administration of programs and execution of procedures specified on the Office of Student Financial Aid Program Responsibilities list.
• Responsible for:
  student awarding
  disbursement and reconciliation of federal, state and institutional financial aid
  accounting and funds management
  maintenance of student record
  application in-take and processing
  verification of student records
  scholarship administration

• Bachelor’s degree in business, communications, humanities, social sciences, or a closely related field to the position.
• One (1) year (12 months) of professional experience working in student services, financial aid/loans or a closely related field within higher education or a related agency.

• Master’s degree in Student Personnel, Higher Education, Business Administration or a related field.
• Successful experience in student financial aid or client services.
• Experience presenting information to large groups of people.

This is a 100% full-time Civil Service 5011 - Financial Aid Associate position. The expected start date is as soon as possible after the close of the search. The budgeted salary for this position is $52,000 annually. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.
Employees hired into this position are expected to work on-site at the University of Illinois Urbana-Champaign campus on a full-time basis with the possibility of hybrid work options. Sponsorship for work authorization is not available for this position.
For more information on Civil Service classifications, please visit the SUCSS web site at https://(Use the "Apply for this Job" box below). .

At the University of Illinois Urbana-Champaign — the state’s flagship public university and one of the world’s leading research institutions —
every staff member helps shape what’s next
. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact.

The university offers a highly competitive benefits package designed to support your well-being, growth,…