Retail Mortgage Collection Specialist

Position Summary

This position requires the specialist to make contact with delinquent borrowers by making daily collection calls, writing letters and/or sending emails in order to obtain the borrower's current financial situation. Once their situation is known the specialist will determine the appropriate remedy to bring their account current. These remedies include ACH payments, payment deferments, loan modifications to a more complex process (repossession, foreclosure or litigation).

The specialist is required to meet or exceed established collection goals and objectives.

• Review loan portfolios for past due accounts and other problems.
• Make collection calls and carefully document all customer conversations and re-payment plans.
• Gather information from customers to identify possible workout situations.
• Collect and review necessary financial information from the borrower.
• Consider appropriate opportunities for deferments to bring customers current.
• Prepare loan modifications requests and present to Special Assets Manager for approval.
• Use Busey website for ACH payments payments as appropriate.
• Work towards exceeding all collection goals and objectives.
• Prepare and review various reports.
• Work with attorneys and other outside professionals, as needed.

• Strong oral and written communication skills

• Analyze and interpret numerical data
• Implement new procedures and approaches to problems
• Analyze and solve problems that require analysis based on precedent
• Maintain visual attention and mental concentration for extended periods of time
• Perform duties and make decisions under frequent time pressures

• Requires High School diploma.
• Requires prior banking and collection experience.
• Requires knowledge of Microsoft Office.

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $22 - $30/hour)

Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts.

• 401(k) match
• profit sharing
• employee stock purchase plan
• paid time off
• medical
• dental
• vision
• company-paid life insurance and long-term disability
• supplemental voluntary life insurance
• short-term and long-term disability
• wellness incentives
• an employee assistance program
• eligible associates may take advantage of pre-tax health savings accounts
• flexible spending accounts

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence.

Busey is an Equal Opportunity Employer including Disability/Vets.

Visit  to learn more about Busey's Equal Opportunity Employment.