Dispatcher​/Telecommunicator - Arrow Champaign

Overview

The primary duties of the position include (but are not limited to): determine the nature and location of the emergency; determine priorities, and dispatch EMS or other emergency units as necessary(ranging from routine to critical) and in accordance with established procedures; manages situations as conditions change; perform Emergency Medical Dispatch, including pre-arrival instructions using available resources; receive and process emergency calls, maintain contact with allunits on assignment, maintain status and location of EMS units;

answer non-emergency calls for assistance; enter, update and retrieve information from a variety of computer systems; receive & respond to requests regarding non-emergency transfers from medical facilities, monitor numerous public safety radio frequencies; operate a variety of communications equipment, including radio consoles, telephones and computer systems; other duties as required.

Certifications:

IC S-700:
National Incident Management System (NIMS) within 6 months
- Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA); IC S-200:
National Incident Management System (NIMS) within 6 months
- Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA); IC S-100:
National Incident Management System (NIMS) within 6 months
- Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA);
Basic Life Support (BLS) within 30 days
- American Heart Association (AHA)
American Heart Association (AHA)
American Heart Association (AHA)
American Heart Association (AHA);
Emergency Medical Dispatcher (EMD) within 1 year
- International Academies of Emergency Dispatch (IAED)
International Academies of Emergency Dispatch (IAED)
International Academies of Emergency Dispatch (IAED)
International Academies of Emergency Dispatch (IAED);
Introduction to Emergency Response to Terrorism (ERT) within 6 months
- Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA);
Hazardous Materials Awareness (Haz Mat) within 6 months
- Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA); IC S-800:
National Incident Management System (NIMS) within 6 months
- Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA),

Education:

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Work Experience:

EMS system deployment

• Receive incoming emergency and non-emergency requests for service
• Help facilitate appropriate deployment of resources
• Determine call urgency and location of situation
• Dispatch appropriate unit to respond to emergency and non-emergency requests for ambulance service based on the type of call and time
• Schedules non-emergency transfers so that utilization of units and personnel is enhanced and so that conflicts in scheduling do not occur
• Maintain PHI in accordance with HIPAA
• Account for and ensure field resource safety at all times
• Deal with stressful situations with poise and professionalism
• Be able to prioritize based on changing need
• Maintain thorough working knowledge of local geography, which includes maps, streets, and grid book systems
• Prepare accurate and timely statistical reports and appropriate paperwork
• Knowledge of company and departmental policies,…