Manager - Offsite Therapy Services

Overview

This position provides leadership to therapy services staff at offsite locations including performance management, talent acquisition and budgetary responsibilities. Maintains regulatory compliance.

Education Level: Bachelor’s Degree

Field of Study:
Related Field

• Licensed Physical Therapist (PT) – Illinois Department of Financial and Professional Regulation (IDFPR)
• Licensed Occupational Therapist (OT) – Illinois Department of Financial and Professional Regulation (IDFPR)
• Licensed Speech-Language Pathologist (SLP) – Illinois Department of Financial and Professional Regulation (IDFPR)
• Licensed Physical Therapist Assistant (PTA) – Illinois Department of Financial and Professional Regulation (IDFPR)
• Certified Occupational Therapy Assistant (COTA) – National Board for Certification in Occupational Therapy (NBCOT)
• Licensed Speech-Language Pathology & Audiology Assistant – Illinois Department of Financial and Professional Regulation (IDFPR)

• Carle
  
  Experience:
  
  Grows patient satisfaction, employee engagement and interdepartmental relationships through rounding and continuous process improvement activities.
• Participate in patient care rounding at each location.
• Ensures adequate access to services.
• Serves as primary point of resolution for patient relations and customer concerns.
• Quality:
  Ensure department quality metrics are achieved and implements associated action planning in coordination with Director, to drive process improvement and deliver high quality patient care and customer service.
• Works with key medical and technical staff across the continuum of care, to ensure that evidence based practice guidelines and protocols are aligned.
• Management/Operational Oversight:
  Manages operations of department and ensures standards of quality and service are provided in accordance with department goals and priorities.
• Responsible for analyzing departmental performance meaningful department related to production statistics, key performance indicators, audit results, regulatory reports, etc.
• Ensures efficient delivery of therapy services by ensuring throughput and scheduling processes streamlined and effective.
• Ensures the department has the necessary supplies, equipment and personnel to efficiently deliver patient care.
• Develops, reviews and revises departmental policies and procedures.
• Identifies areas of strategic growth in therapy services and works with Director in development of strategic plan.
• Acts as primary liaison between staff and other members of the leadership team for each outpatient therapy location.
• Works with hospital based therapy teams to allocate resources between departments in order to best meet the needs of all patients.
• Budget/Revenue Cycle:
  Assists the Director with planning the annual operating and capital budgets for those departments of oversight and monitors monthly to ensure expected budgetary goals are met.
• Ensures operational processes support efficient billing practices, and team members are completing documentation/billing in accordance with expected timelines.
• Compliance:
  Maintains awareness and compliance with regulatory standards related to department, provide staff education as necessary.
• Assists with maintaining accreditation processes in order to comply with regulatory standards.
• Human Resource Management:
  Responsible for development of Therapy Services staff.
• This includes hiring, assessing performance, mentoring/coaching, and disciplinary action as appropriate.
• Promotes an environment conducive to positive, collaborative, and accountable working relationships.
• Establishes and maintains open and cooperative relationships with physicians, other Carle departments and businesses, external service groups, faculty of various education programs, and the community.
• If applicable, completes annual education as assigned to comply with DNV Hip and Knee Replacement Program requirements.

The compensation range for this position is $48.43 per hour – $83.3 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered to a candidate will be dependent on a variety of…