IT Manager - Engineering IT Shared Services

Overview

IT Manager
Engineering IT Shared Services
The Grainger College of Engineering
University of Illinois Urbana-Champaign

Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for an IT Manager. We are the IT services provider for the nationally-ranked Grainger College of Engineering, providing services for teaching, research, and learning. Our mission is to be a trusted academic partner in support and service to over 1,100 faculty and staff, and over 10,000 students. We pride ourselves on a customer-centric approach, with emphasis on effectiveness, transparency, and accountability to furnish innovative solutions to the needs of a college dedicated to ingenuity.

• Management and supervision:
  Supervising professional IT staff assigned to the team; providing professional growth guidance and coaching to IT professionals with varying levels of experience; promoting strong team development and networking opportunities; using performance management best practices to create a healthy environment for individual employee growth; overseeing the services of the team to ensure quality, reliability, and responsiveness.
• Team and division leadership:
  Participating on the Engineering IT Leadership Team with other organizational management; participating on the IT Operations Leadership Team to advise the Associate Director on topics related to the IT Operations division; leading the Service Team in new initiatives, methods, and projects to best serve the Grainger College of Engineering customers; using common project management methodologies to ensure team projects, tasks, and initiatives are completed in time and scope.
• Lead and contribute to organization or campus-wide objectives:
  Sponsoring or leading virtual, project, or task-focused teams within Engineering IT Shared Services; participating on campus level teams or initiatives that improve IT impacts for the Grainger College of Engineering; coordinating and liaising with other campus IT providers to use and improve shared or central IT services.
• Customer relationship management:
  Serving one or more of The Grainger College of Engineering units as a Customer Relationship Manager; providing a single point of contact for unit administration and customers to resolve issues around IT services, and proactively plan for the unit’s future IT needs and projects; meeting regularly with Engineering IT staff assigned to unit and unit administrators to ensure services and activities are properly supported.
• Other Duties as Assigned.

• Six (6) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field, including supervisory or lead worker capacity. College coursework in Information Technology (IT), IT Management, Programming, IT Systems, or related discipline may be substituted per policy (30 semester hours = 1 year, 60 semester hours = 18 months, 90 semester hours = 2 years, 120 semester hours = 3 years).
• Demonstrated experience in a supervisory or lead work capacity in an IT environment.

• Bachelor’s Degree.
• Four (4) or more years’ experience hiring, training, and managing students or staff.
• Two (2) years of total work experience in a supervisory or lead worker capacity in an IT environment.
• Experience working in higher education or other organization with a diffused power structure.
• Demonstrated experience and/or training in customer relationship management work.
• Demonstrated experience with Information Technology Infrastructure Library (ITIL) Frameworks.
• Ability to think critically and propose service and structural changes to improve performance within and between teams.
• Knowledge of and ability to use project management skills.
• Familiarity with FERPA compliance requirements.
• Demonstrated knowledge managing hourly or professional employees; knowledge of HR policies and best practices for hiring, evaluating, developing, and disciplining employees.
• Knowledge of customer relationship management methods and tactics; knowledge of systems and operations used…