Partner Success Manager

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About Ave Point Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments.

AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit .
At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y) our future. Unleash the power of you!

Your job is to partner with our partner account managers as the key technical lead throughout the post-sales lifecycle of our Elements/Channel business. Through this partnership, will act as a strategic technical resource for high-priority channel accounts, driving product adoption, retention, and growth by leading onboarding, enablement, and expansion efforts.

• Develop success plans for strategic partner accounts by creating metrics to support onboarding, product adoption, and retention goals.
• Build and maintain long-term relationships with key channel partners, coordinating enablement efforts and establishing a trusted advisor role.
• Manage a portfolio of partner accounts to provide ongoing technical guidance and strategic recommendations.
• Align AvePoint’s product suite to deliver comprehensive solutions that meet partner business objectives and drive customer success.
• Create individualized success plans for partners using performance metrics and feedback to guide engagement strategies.
• Collaborate with channel sales teams to understand partner growth strategies and identify opportunities to drive adoption and expansion.
• Guide partners through renewal cycles, working closely with sales to ensure timely and successful contract renewals.
• Monitor partner adoption status and support history to inform engagement plans and mitigate churn risks.
• Proactively address challenges and steer partners toward successful outcomes through strategic goal alignment.
• Become a subject matter expert in AvePoint’s platform to effectively educate and enable partner teams.
• Plan and execute onsite or virtual partner visits to deepen understanding of their goals and deliver impactful business reviews.
• Lead Quarterly Business Reviews (QBRs) to assess partner performance, adoption, and future growth opportunities.
• Coordinate technical onboarding and implementation support for partner-led deployments.
• Deliver pre-sales training and certification programs to empower partner sales and technical teams.
• Support joint marketing initiatives and lead generation efforts in collaboration with channel and marketing teams.
• Identify upsell and cross-sell opportunities within partner accounts and support execution strategies.
• Collect and communicate partner feedback to internal teams to inform product development and program improvements.
• Ensure partner compliance with program requirements and support utilization of incentives and rebates.
• Advocate for successful partners by supporting case study development and reference activities.
• Participate in internal performance reviews to assess partner maturity and recommend strategic actions.

• Bachelor’s degree in a relevant field
• 3+ years of experience in a technical consulting role such as technical account management or technical business analysis
• Proficient in having conversations with IT stakeholders and addressing common concerns around interoperability and differentiation from common enterprise systems.
• Proven success in a customer facing, pre-sales role proposing software solutions at all levels of a customer organization.
• Strong customer satisfaction, customer service, adoption, and…