Infrastructure and Resiliency Coordinator - Hybrid

AITS Admin

• Hybrid

Sponsorship for work authorization is not available for this position.

Provides leadership, coordination, guidance, and support for the IT infrastructure, facilities, and resiliency capabilities that enable the enterprise systems and services delivered by AITS. Serves as the primary liaison between AITS, university data center management, service providers, vendors, and other stakeholders to ensure that infrastructure and hosting requirements are met. Represents AITS in data center governance, operational, and planning groups across the universities and coordinates communications related to infrastructure projects, maintenance activities, outages, equipment installations, and technology lifecycle initiatives.

Works closely with Administration and Financial Management, purchasing, vendors, and technical teams to plan, coordinate, and support data center and infrastructure projects, including budgeting, scheduling, resource coordination, and stakeholder communications.

Leads and coordinates initiatives that strengthen organizational resiliency through effective disaster recovery (DR), business continuity planning (BCP), and emergency preparedness. Collaborates with technical and business units to develop, maintain, and continuously improve disaster recovery, business continuity, and emergency management plans to ensure alignment with organizational priorities and operational requirements. Coordinates disaster recovery testing and tabletop exercises, facilitates training and awareness activities, supports recovery prioritization efforts, and ensures that plans, inventories, operational documentation, and recovery procedures remain current and actionable.

Serves as the primary coordinator for maintaining the AITS business continuity program and supports the ongoing development and execution of enterprise resiliency strategies.

Provides leadership and oversight for infrastructure and operational initiatives by applying established project management methodologies and collaborating with the Project Management Office (PMO) to ensure consistent processes, governance, and execution. Works with auditors, technical staff, and organizational leadership to support internal and external audit activities and compliance requirements. Communicates organizational priorities, goals, concerns, and strategic direction on behalf of the Director of Infrastructure, Cloud Architecture, and Assurance, and provides leadership on special initiatives for senior AITS and System Office leadership.

Exercises sound judgment, builds effective partnerships across organizational boundaries, and contributes to the reliable, secure, and efficient delivery of enterprise technology services in a large, complex, and evolving higher education environment.

Responsibilities

DUTIES AND RESPONSIBILITIES

• Coordinate with university data center management personnel and service providers to ensure that the data center hosting needs for AITS are met.
• Represent AITS in data center governance, operations, and working groups across the universities.
• Provide communication and coordination between AITS and data center management groups regarding outages, upgrades, installation, and removal of AITS equipment.
• Work with auditors and AITS personnel as needed to satisfy requests and needs of internal and external audits.
• Manage large data center projects and those related to IT infrastructure.
• Work with AITS Administration and Financial Management (AFM), trades, vendors, and purchasing on data center-related projects; and provide coordination of work, which could include communications, scheduling, and assembling budgetary information in relation to such projects.
• Work with others to maintain the Disaster Recovery (DR) and Business Continuity Plan (BCP) and emergency management plans to ensure that they are current and meet the needs of AITS and System Office.
• Work with the team to generate and maintain electronic and physical copies of the DR plan.
• Work with the team to develop and execute the DR and BCP program. This includes holding table-top exercises for DR testing; working with units to prioritize system recovery; holding training sessions for staff with identified roles in the BCP / DR plans; revising the plans as needed; coordinating the annual DR tests; reviewing and prioritization of systems and services; reconciling the plans with operations reports and inventory.
• Serve as primary lead for maintaining the AITS BCP plan.
• Manage IT operations projects following PMO processes and procedures.
• Work with PMO on processes and methodology in conjunction with IT Operations and data center projects.
• Be able to communicate the desired direction, goals, concerns, or issues of the Director of Infrastructure, Cloud Architecture, and Assurance as needed in various settings such as meetings, emails, phone calls, and conversations.
• Provide overall leadership on special projects for the Associate Vice President or Senior Associate Vice President.
• Perform…