IT Specialist - Engineering IT Shared Services

IT Specialist - Engineering IT Shared Services

Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for an IT Specialist. We are the IT servicesprovider for the nationally-ranked Grainger College of Engineering, providing services for teaching, research, and learning. Our mission is to be a trustedacademic partner in support and service to over 1,100 faculty and staff, andover 10,000 students. We pride ourselves on a customer-centric approach, with emphasis on effectiveness, transparency, and accountability to furnishinnovative solutions to the needs of a college dedicated to ingenuity.

You will enjoy energetic and challenging work running and supporting our IT services, along with a transparent and respectful work environment built upon partnerships, collaboration, and teamwork. We caredeeply about supporting the growth of our employees and invest in employee development through mentorship, cross-functional teams, and professional development and career-advancement opportunities.

Engineering IT Shared Services values employees who are able towork autonomously and on a team with integrity, honesty, comfort with ambiguity, and a growth mindset. Individuals that demonstrate commitment and determination in their work will find this a rewarding and supportive environment.

The IT Specialist provides end-user workstation, application, andsystem support for assigned departments and users within the Grainger Collegeof Engineering, which includes focusing on one or more of the following:administrative business and academic operations, classrooms and instructionallabs, or research computing/HPC. Includes managing file and print shares, wirednetworks, and Engineering specific software and licensing. This position reports to the IT Managers within the IT Operations – User Services division,Engineering IT Shared Services.

• Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
• Working on a team of IT professionals supporting the instructional, research, or administrative customers of the Grainger College of Engineering.
• Working with units, teams, and individuals to provide the unique technological needs for their instructional, research, and administrative technology environment.
• Working to build relationships with customer community by proactively communicating relevant information and discussing their needs, initiatives, and service levels through periodic meetings.
• Working to resolve customer satisfaction issues.

• Assisting in planning, research, purchasing, and installation of IT systems and products (hardware/software deployment).
• Analyzing functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
• Consulting with customers on installation and use of software applications, including interfaces with network connections and optimizing systems for best performance.
• Providing customer assistance with network connectivity, administer and audit local building networks, manage DNS and DHCP for departmental networks.
• Advising and assist in the use of varied computing and communications technology.
• Providing hardware quotes for purchasing and consultation.

• Interacting with various teams within Engineering IT Shared Services to ensure outstanding service delivery to customers.
• As needed, supervising student/hourly employees, including the assignment of tasks, performance management, etc.; may also serve as a mentor/coach to junior staff.
• Implementing centralized services where practical and align them to the unique needs of unit or customers.
• Working within cross-functional teams, with limited authority for final decision making.

• Managing projects at the divisional or team level and drive deliverables and results by designated deadlines.
• Completing individual projects and tasks assigned by supervisor on time with quality.

• High school diploma or equivalent.
• Four (4) years of work experience in IT‑related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
• College coursework that includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s Degree (120 semester hours) equals three (3) years.
• Experience working in a customer service environment.
• Experience in workstation management on Windows, Macintosh, or Linux environment.
• Experience in the…