Infrastructure Specialist Associate

Infrastructure Specialist Associate

Student Affairs Technology is at the heart of transforming the student experience through innovative IT services for Student Affairs departments across campus. We work closely with business leaders and IT professionals to deliver technical solutions that enhance efficiency and build operational resilience. We're looking for passionate individuals from all backgrounds who are eager to help shape and nurture a vibrant community aligned with our mission.

By joining our team, you'll directly contribute to advancing the University's academic goals, fostering environments that promote student learning and success, and supporting the holistic development of all students. Your work will play a crucial role in creating a thriving campus for everyone.

Provides end-user, workstation, server, and systems support to Student Affairs units.

• Hardware, Software, and Systems Support
  • Installation and configuration of workstations, mobile devices, and software.
  • Maintain patching, security, and other endpoint management of workstations and servers.
  • Assist with the maintenance of administrative infrastructure, including file, print, web, database servers, and specialized vendor applications.
  • Serve as a resource for major software version upgrades and replacing outdated technologies with new and current technologies.
• End-User Support
  • Provide assistance to help desk operations by providing application and desktop support to customers.
  • Work within defined policies and procedures to solve user or system problems, including original and/or innovative solutions.
  • Identify problems to be solved, and elevate appropriately.
• Other Duties
  • Assume appropriate related additional duties to further the mission of the unit.
  • Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management.

• High school diploma or equivalent.
• Two (2) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows:
  • 30 semester hours equals one (1) year
  • Associate's Degree (60 semester hours) equals eighteen (18) months
  • 90 semester hours equals two (2) years
  • Bachelor's Degree (120 semester hours) equals three (3) years).
• B. Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
• Demonstrated experience providing application and/or desktop support to end-users.
• Demonstrated experience troubleshooting Windows or MacOS workstation operating systems and applications.

• Bachelor's degree or higher in information technology, computer science, or related field.
• Experience with Microsoft Active Directory, including group policy, access control and authorization.
• Experience supporting network services (DNS, DHCP, and/or VPNs) and diagnosing network problems.
• Experience supporting mobile technology platforms (e.g. tablets, iPads, and smartphones).
• IT Certifications related to core responsibilities and knowledge of position (e.g. CompTIA A+, MCSE, CCNA, HDI Customer Service, etc.).

• Ability to work in a collaborative and varied team environment.
• Ability to solve complex technical problems, utilize good organizational skills, and comfortable managing multiple priorities
• Ability to effectively commmunicate to a variety of audiences (management, peers, users, and vendors).

• Position may involve lifting and moving equipment, media, and peripherals approximating 30- 35 pounds.
• Position involves accessing all areas of the building.

• The majority of work will be within an office work environment, however visits to other campus locations can be expected.
• May require emergency response or maintenance work outside of normal working hours. Position is eligible for in-person or hybrid work arrangement.

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 8/1/2025.

• Salary Information
  :
  The budgeted salary range for this position is $58,700 to $65,000.
• Hybrid Position
  :
  Hybrid work options may be available for this position, with the ability to be on-site at the University of Illinois Urbana-Champaign campus as needed per the University's Workplace Flexibility Policy.
• Work Schedule
  :
  The expected work schedule for this position is 8:00 AM to 4:30 PM (Central Time) or 8:30 AM to 5:00 PM (Central Time).
• Sponsorship
  :
  This position is not eligible for any type of sponsorship for work…