Service Manager

We are seeking an experienced Service Manager to lead the fixed operations department at a well-established dealership in Illinois. The ideal candidate will be a hands-on leader with strong operational knowledge, a focus on customer satisfaction, and experience managing a high-performing service team.

• Oversee all daily operations of the service department to ensure efficiency, profitability, and customer satisfaction
• Lead and develop a team of service advisors, technicians, and support staff through coaching, training, and performance management
• Monitor shop productivity, repair order flow, and technician efficiency
• Manage scheduling and workflow using Xtime for service appointments and Dealer track for DMS operations
• Ensure warranty, repair, and customer pay documentation meets OEM and compliance standards
• Maintain high CSI scores through consistent communication and process improvement
• Partner with the parts and sales departments to optimize overall dealership performance
• Track and report departmental performance, identifying areas for growth and efficiency

• Minimum of 3 years of automotive service management experience (Kia or import brand experience preferred)
• Proficiency with Dealer track and Xtime is preferred
• Strong leadership, communication, and organizational skills
• Proven ability to improve CSI, retention, and profitability
• Valid driver’s license and clean driving record

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.