Senior Director, US Customs Brokerage

At Livingston, we provide clarity in a world of trade complexity—helping businesses grow further, faster, and smarter. More than 30,000 clients trust us with their customs brokerage, trade consulting, global trade management, and freight needs.

We’re seeking a Senior Director, Release Operations to lead and evolve our U.S. brokerage operations while delivering exceptional client experiences across the northern border.

As the Senior Director, Release Operations , you’ll act as a trusted advisor to Livingston’s leaders and teams, driving operational excellence, service delivery, and sustainable growth. You’ll lead multiple client service teams and national service centers, balancing P&L ownership, regulatory compliance, and people leadership.

A clear understanding and hands‑on history within brokerage operations is essential. This role is best suited for a leader who is highly strategic, data-driven, and comfortable using insights and metrics to guide decisions, improve efficiency, and elevate the client experience at scale.

• Lead the end-to-end delivery of U.S. brokerage services for a defined client segment, ensuring compliant, efficient, and high-quality service
• Coach, mentor, and develop senior leaders and high-performing teams across multiple locations
• Drive operational improvements through workflow optimization, automation, and service excellence initiatives
• Own business performance, including P&L accountability, expense management, and workforce planning
• Leverage data, KPIs, volumes, and accuracy metrics to inform decisions and measure success
• Act as a liaison across operating units to resolve issues, remove barriers, and create stronger organizational alignment
• Build and maintain strong client relationships, proactively addressing issues and driving continuous improvement
• Partner with Sales and Service teams to align on client commitments, deadlines, and growth opportunities
• Identify creative, cost-effective staffing and resource solutions to manage volume fluctuations
• Foster a positive, inclusive culture that supports diversity, equity, and inclusion, employee engagement, and leadership development
• Lead change thoughtfully, supporting initiatives that strengthen Livingston’s U.S. and North American brokerage strategy

• 10+ years of progressive leadership experience, including managing multiple brokerage offices or stations
• Proven experience with P&L ownership across multi-site operations
• Deep, working knowledge of customs brokerage operations and regulatory requirements
• A strategic, data-oriented mindset with the ability to translate insights into action
• Strong business acumen and sound judgment in complex decision-making environments
• A collaborative, results-oriented leadership style with a passion for coaching and developing talent
• Comfort operating in fast-paced, evolving, and sometimes ambiguous environments
• Excellent communication, presentation, and interpersonal skills
• Strong analytical, organizational, and problem-solving capabilities

• Certified Customs Specialist (CCS) designation required (or actively working toward completion)
• Successful completion of the CCS exam is required for continued advancement
• Licensed Customs Broker (LCB) designation preferred

• Lead at scale and make a measurable impact in a complex, global industry
• Partner with collaborative, high-performing teams
• Influence strategy, drive change, and elevate the client experience
• Join a company committed to growth, innovation, and inclusion