Supervisor, Street Outreach

Description

This position leads day-to-day operations of the Street Outreach program to ensure effective engagement, safety, and support for clients experiencing homelessness. This role provides direct supervision, program management, data oversight, safety leadership, and coordination with other departments and community contacts. The position requires significant field presence, adaptability to emerging needs, and the ability to support staff working in high stress environments.

Operates within the DuPage Pads Core Values, including providing trauma-informed care.

• Manages the operations of the street outreach department.
• Provides direct supervision to staff 1:1 weekly to ensure staff and client needs are supported, including addressing performance and productivity, safety, and client interventions.
• Ensures access policies and procedures are adhered to by staff and clients
• Manages team schedules and ensures comprehensive coverage.
• Distributes and disseminates information and materials to staff.
• Alerts staff and management to client and programmatic issues.
• Supervises team meetings in coordination with Access Services Supervisor with staff to review announcements and plan for meeting client needs.
• Provides support and direction to staff on core concepts and best practices in housing, case management, and individualized care.
• Quickly and fairly address employee performance and/or behavioral issues.
• Assists staff with tracking and development of client goal plans, assessments, as well as completion or coordination of completion of other required forms.
• Provides front line assistance to staff with incident reporting and crisis intervention.
• Participates in client staffing / supervision and team meetings/ agency meetings and required training.
• Provides coverage for other supervisors during absences or as needed.

• Maintains a low-barrier, safe, and supportive environment for clients
• Ensures agency van is appropriately stocked for program needs, safely and effectively used for outreach activities, and that any needs are reported to agency leadership
• Manages the assessment and intake of clients into the street outreach program
• Participates in connecting clients to needed resources in/outside the agency
• Attends outreach appointments in the field and the office
• Collaborates with the other agency supervisors on client service plans and make necessary recommendations for client care
• Assists in conducting / coordinating external and internal audits.
• Collects and provides data and outcomes as requested for shelter program
• Assist with recruiting, hiring, onboarding, evaluation, and development to ensure quality individual staff and strong team.
• Ensures productivity and efficiency through scheduling, timekeeping, review and monitoring of timecards, timely submission by staff of expenses.
• Acts as a liaison between staff, community resources, and clients.
• Manages client cases directly as needed.
• Other duties and special projects as assigned by supervisor.

• Develop, communicate, and reinforce safety protocols for field-based outreach in encampments, public spaces, and unpredictable environments.
• Conduct safety debriefings and review critical incidents with staff to support learning and improvement.
• Provide on call or emergent field support as needed to ensure staff safety.
• Guide staff in mandated reporting, emergency procedures, and de-escalation strategies.

Exempt Full-time