Coordinator of Family and Peer Support Services, School of Social Work

Coordinator of Family and Peer Support Services

Provider Assistance Training Hub (PATH)

School of Social Work

University of Illinois at Urbana-Champaign

Located Statewide in Illinois

Job Summary

Coordinates the efforts of Family Advocate Specialists and Peer Support Training Specialists statewide, works with the Assistant Director:
Pathways To Success Services to ensure competent and ethical delivery in all work products and messaging, trains and coaches Family Advocates and Peer Support Specialist, and trains and coaches statewide as needed, monitors training/coaching delivery and provides on-going feedback to improve messaging and delivery. Works to expand the reach and influence of family voice and choice, and values leveraging of individual lived experience through serving on advisory committees and developing relationships with other organizations and statewide stakeholders.

Duties & Responsibilities

Trains and coaches Family Advocate and Peer Support Training Specialists Teams:
1) Hires, on boards and supervises daily activity of Specialists statewide via in person and web-based training and supervision in conjunction with Assistant Director: Pathways To Success Services.
2) Facilitates standardized team activity to ensure consistency of training content across the state.
3) Serves as primary Subject Matter Expert and works in conjunction with Assistant Director:
Pathways To Success Services and SOC Coordinator to ensure Medicaid enrolled providers, and provider-organizational leadership and staff have access to technical support and coaching to implement family peer support services.
4) Consults with Assistant Director:
Pathways To Success Services to ensure standardization of messaging to successfully implement family and peer support services.
4) Works with Assistant Director:
Pathways To Success Services in order to ensure appropriate live and webinar training coverage for all provider trainings on a monthly basis.
5) Works in conjunction with leadership, peer specialists and clinical PATH team to develop and prepare/revise training for implementation.
6) Facilitates Training of Trainers when new curriculum is launched.
7) Consults with Associate Director, Assistant Director:
Pathways To Success Services, Office of Medicaid Innovation and Healthcare and Family Services and National Experts to ensure standardization of messaging to successfully implement best practices in delivery of training for Family and Peer Support Specialists embedded in provider organizations.
8) Develops and implements staff development plans as necessary and identifies workforce development needs including recruitment and development of the Family Advocate Specialist role.
9) Through direct observation provides guidance and support to the Specialists by promoting competent and ethical delivery of family and peer support practices. 10) Provides intensive coaching to Specialist Teams. 11) Creates a cooperative and compassionate workplace, fostering appropriate self-care, and identifying steps to reduce job-related stress.

Trains and coaches Providers on Systems of Care Values and best practices in provision of Family Peer Supporters and Peer Support Workers for provider staff and leadership:
1) Effectively and strategically shares personal story around systems navigation, specifically lived experience as an individual who has navigated systems as a result of their own or their child's multi-system needs including but not limited to mental health, substance use, special education, or involvement in justice systems.
2) Provides training in order to model facilitation of content for new specialists as well as to introduce new training curriculum to providers.
3) Provides direct field support and coaching to…