Customer Advocacy Manager Illinois

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market‑leading cloud security company and an award‑winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork.

From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on Linked In and Twitter@Netskope .

We’re looking for a passionate, customer‑obsessed Customer Advocacy Manager to join our growing marketing team. In this role, you’ll build meaningful, long‑term relationships with Netskope customers ensuring they feel heard, supported, and proud to partner with us while driving continued awareness, trust, and growth for Netskope through global advocacy and engagement programs.

You’ll lead initiatives that celebrate and elevate customers, bring their stories to life across channels, support speaking and event opportunities, and partner with sales and leadership to deepen executive‑level relationships. This is a high‑impact role where you’ll help our customers shine while amplifying Netskope’s presence and influence in the industry.

• Build and manage a pipeline of customer stories, owning the process from inception through amplification. This includes developing references, case studies, speaking engagements, pull quotes, videos, media interviews, press releases, analyst engagements, podcasts, and testimonials.
• Develop a robust customer advocacy network across all levels of the account—from practitioners to executives. Partner closely with sales and customer success while building direct, trusted relationships with customers to identify and nurture advocates across key industries and global / regional brands.
• Create and amplify customer stories across multiple channels
  , including web, social, events, press, and analyst programs. Collaborate with sales enablement, campaigns and global and regional marketing teams to ensure stories are effectively shared and utilized with both internal and external audiences.
• Develop and deliver programs that educate our customers on the full capabilities of the Netskope One platform, working hand in hand with other teams focused on upsell, retention, executive programs and advisory boards, and customer success.
• Support the expansion of an executive sponsorship program
  , strategically matching our executive leaders with key customer stakeholders to foster deeper relationships, and elevate their knowledge of the Netskope One platform.
• Organize and facilitate customer involvement in events (including hybrid formats), panel sessions, and conference presentations to amplify their voices and expertise.
• Elevate our reference program focused on the customer reference database and program enhancements (AI & automation), ensuring efficient operations and continuous improvement.
• Grow Netskope's presence on third‑party review sites (such as Gartner Peer Insights), assisting with internal campaigns to drive positive ratings and maintain a strong competitive position.
• Own and scale a customer referral program
  , partnering with sales and marketing to drive participation and adoption, while tracking and reporting on KPIs such as referral volume, pipeline influence, revenue impact, and deal acceleration.
• Plan and execute customer recognition programs
  , including awards, “surprise and delight” initiatives, and other appreciation initiatives
• Collaborate seamlessly with cross‑functional teams including Sales, Customer Success, Marketing,…