Personalized Services Clerk

Job Description - PERSONALIZED SERVICES CLERK (260000ID)

PERSONALIZED SERVICES CLERK

260000ID

Responsible for performing all or some of the various duties within the Personalized Services Department which may include some or all of the following responsibilities: laundry, dry cleaning, optical shop, barber, beauty shop, video rental, simple floral displays, FTD gift wrapping, Western Union, engraving, sorting distribution of incoming/outgoing mail packages, stocking, maintaining applicable sales areas, check cashing, acceptance processing of Military Star Card application, acceptance of Military Star Card payments, etc.

BARBER BEAUTY SHOP

• Serves as receptionist in the Barber Beauty shop answering phones scheduling appointments.
• Keeps track of barber beauty tickets, tracks productivity and daily record keeping as needed.
• Works with stylist and vendors in maintaining shop inventories, initiating replenishment, conducting monthly inventories as required.
• Assists barbers beauticians in maintaining sanitation requirements as needed.

FLOWER SHOP

• Creates or assists in creating floral arrangements such as corsages, table arrangements, bouquets, etc.
• Advises customer of types of floral arrangements and prices, instructs patrons on care of fresh cut flowers, potted flowers and plants upon request.
• Maintains fresh and dry flowers and plants by dusting and watering; arranges in a neat and orderly manner on the display counters and in a floral area.
• Assists customer in the selection of plants, fresh flowers, etc.
• Takes Teleflora FTD and special orders from patrons for flowers, plants and maintains necessary documentation.
• May be required to deliver flowers on base; valid license required.

LAUNDRY DRY CLEANING

• Receives garments from patrons to be cleaned, computes cost and issues receipt tickets; articles received by date, name, description and type of service (regular, special, required).
• Bags articles for pick-up by contractors Laundry Dry Cleaning Service.
• Receives articles and delivery tickets from contractors Dry Cleaning Service.
• Checks ticket numbers against file copy.
• Files articles on rail in alphabetical and numerical order.

OPTICAL SHOP

• Receives Prescription Order Forms and enters into log by name of patron, service number, type of lens, color, etc.
• Forwards prescription form to manufacturer for processing.
• Receives from authorized personnel invoice with merchandise and prices delivered from manufacturer laboratory.
• In the case of obvious discrepancies noted or other deficiencies indicated by the optician, returns item to manufacturer for replacement, reworking or other required processing.
• Orders replacement parts and maintains records of frame size, color and patron number.
• Makes out sales slips and notifies patrons of receipt of merchandise.

PERSONALIZED SERVICES

• Performs personalized services functions such as gift wrapping, taking orders for personalized stationery, wedding invitations, etc., preparing rental agreements, maintaining pertinent records and logs, and keeping current price sheets of authorized items.
• Performs engraving functions.
• Sends, receives and issues Western Union checks.
• Maintains display area in a clean and orderly manner.
• Sorts incoming mail for distribution.
• Processes incoming/outgoing mail in accordance with established procedures and postal regulations.
• Performs packing service for mailing packages following established procedures.
• Receives articles to be mailed priority mail, flat rate express delivery, UPS, FED EX in accordance with established procedures and maintains copy of receipts for reference.
• Collects, arranges and files a variety of documents, envelopes and maintains documents following established procedures.
• Maintains number control logs and master lists for PO box rentals, stamp sales, 1583A forms and various logs in connection with all operation functions including Western Union, FTD, engraving, etc.
• Performs engraving functions, taking orders, completing orders.
• Performs gift-wrapping services.
• Assists customers in opening Military Star Card accounts; provides applications and basic program information.
• Where applicable, may assist customers with questions regarding their accounts such as available balances, credit limits, etc.
• Accepts payments for Military Star Card.

VIDEO RENTAL

• Rents videotapes to authorized patrons. Responsible for opening customer accounts, completing applicable rental agreement forms, checking in returned tapes, etc. Work may be performed in a computerized environment.
• May perform minor repairs, adjustments to videotapes and tape cases. Ensures videos are rewound properly and in good working condition.
• Operates a cash register according to established cash control procedures and is responsible for own cash fund. Prepares daily salesperson’s cash report.
• Provides refunds, merchandise exchanges and price adjustments in accordance with NEX policy.
• Assists with inventory taking.
• Maintains adequate supplies and records at all…