Account Executive

K2

United is an organization that houses two distinct, national, customer-facing brands tied together by a shared purpose: setting the standard for an extraordinary workplace. Through our brands, K2

Share and Career Safe, we provide advisory services in cyber risk management and online education for workforce readiness.

Our four core values define how we show up every day:

• Respect Others:
  We lead with respect, building trust and connection.
• Internally Driven:
  We are relentlessly compelled to accomplish our objectives.
• Collaborative Innovation:
  We create by listening, sharing, and working together.
• Client Success:
  We hold our client’s mission as our own.

We believe in people who are accountable, curious, and motivated to make an impact that matters.

Our programs make a big impact. Career Safe supports 2 million+ users per year, and K2

Share delivers IT support on federal systems. You will have the opportunity to make a difference in a mission-driven, small-business environment that values professional growth and work/life balance.

About You

You enjoy supporting clients while also contributing to business growth. You are detail-oriented, dependable, and comfortable managing multiple priorities while keeping the customer experience front and center. You communicate clearly, collaborate naturally with teammates, and take pride in following through on commitments.

You are curious, coachable, and motivated to learn the fundamentals of account growth, renewals, and pipeline support. You look for ways to improve how work gets done, not just for yourself, but for the team as a whole.

Most importantly, you care about helping clients succeed while supporting revenue retention and long-term partnerships.

Your Impact

As an Account Executive, you play a key role in supporting client relationships, renewal readiness, and inside sales activity across an assigned portfolio. This role is ideal for someone who enjoys helping customers while building skills in account management, pipeline coordination, and revenue growth.

In this role, you will:

• Support timely, thoughtful, and accurate responses to client needs
• Assist with onboarding and ongoing account support to ensure a strong client experience
• Help maintain an organized pipeline of client opportunities, renewal timelines, and expansion activity
• Identify potential client risks or issues early and escalate appropriately
• Contribute to consistent execution of account management and customer growth processes
• Strengthen collaboration across Sales, Customer Success, and Operations teams
• Play a direct role in client satisfaction, retention, and long-term account success

Your work helps build trust with clients while creating the operational foundation that allows the sales and account teams to scale effectively.

Key Responsibilities

• Respond to client inquiries and requests in a timely, professional manner
• Support onboarding tasks, follow-ups, and ongoing account needs
• Maintain accurate client records, notes, and pipeline activity in CRM systems
• Collaborate with Sales and Customer Success team managers and cross-functional partners
• Assist with reporting, forecasting support, and customer data management
• Contribute directly to revenue retention by supporting renewals and identifying growth opportunities
• Monitor client health indicators and escalate risks when needed
• Support pipeline management by tracking renewal timelines, expansion opportunities, and next steps in CRM tools to ensure consistent account growth and forecasting accuracy
• Support clients in the Midwest region

Requirements

• Strong communication skills, both written and verbal
• High attention to detail and accuracy
• Ability to manage multiple tasks and priorities effectively
• Comfort working within defined processes, systems, and sales support workflows
• Collaborative mindset and willingness to support team goals
• Strong sense of ownership and follow-through
• Ability to learn new tools, systems, and processes quickly
• Up to 15% travel

Preferred (but not required)

• Experience in customer-facing, inside sales, account support, or education-related roles
• Prior experience supporting education, workforce training, or online learning organizations
• Familiarity with…