Service-BDC Representative
Listed on 2026-07-01
-
Sales
Inside Sales, Sales Representative, Automotive Sales, Customer Success Mgr./ CSM
Service - BDC Representative
The Ed Napleton Automotive Group is looking for our next Service - BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Toyota of Urbana, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.
Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups.
What We Offer:
- Pay range of $20.00-$22.00 per hour
- Family Owned and Operated – 90+ years in business!
- Medical, Dental, Vision Insurance, 401k
- Paid Vacation and Sick Time
- Paid Training
- Discounts on products, services, and vehicles
- Fantastic Growth Opportunities
Job Responsibilities:
- Handle incoming and outgoing phone calls and emails
- Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
- Answer customer internet inquires by both email and phone
- Schedule sales appointments and reschedule no show customers
- Contact customers based on current marketing incentives
- Follow up with existing and potential customers to generate leads and close sales
- Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
- Follow up in a manner that results in the customer visiting the dealership
- Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Job Requirements:
- Excellent phone skills are mandatory!
- Excellent computer skills required.
- Knowledgeable to call center environment.
- Automotive experience helpful but not required.
- Able to communicate persuasively with customers to set appointments.
- Willingness to undergo a background check in accordance with local law/regulations
- 18+ years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
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