Coordinated Entry System Coordinator

Job Overview

The Coordinated Entry System Coordinator facilitates Champaign County’s Coordinated Entry System (CES). The Coordinator ensures efficient and effective responses and services to individuals and families experiencing homelessness in alignment with HUD requirements and Champaign County Continuum of Service Providers to the Homeless (CSPH) standards. Core responsibilities include managing the Coordinated Entry System in partnership with CSPH and RPC leadership, and providing direct Coordinated Entry services to individuals and families.

• Manage the Coordinated Entry System in partnership with CSPH and RPC leadership.
• Provide direct Coordinated Entry services to individuals and families.
• Enter, maintain, and regularly report on CES system data.
• Recruit, train, and support CES partner organizations.
• Facilitate regular CES committee meetings.
• Support grant applications and reports.
• Develop CES expertise and increase awareness in the community through outreach.
• Conduct timely assessments, prioritize client needs, and connect clients to appropriate housing and supportive services.
• Coordinate with service providers to maintain the by‑name priority list, recertify homelessness status, facilitate housing and homeless services referrals, and reduce barriers to housing.

• Bachelor’s degree in human services or related field and a minimum of three years of direct client service experience; combination of education, training, and experience in the field may be considered.
• Ability to pass a criminal background check.
• Strong background in customer service and human services with program’s target population. Preference given to those who have experience with homelessness/crisis intervention work.
• Ability to work outside traditional business hours, including early mornings, evenings, nights and weekends.
• Valid driver’s license and safe, reliable vehicle. Ability to transport clients using agency vehicles on occasion.
• Ability to visit clients in community‑based sites in Champaign County (libraries, shelters, public buildings, etc.).
• Ability to follow program procedures while adjusting work style to meet client needs.
• Excellent organizational skills, accurate documentation of services through case notes, spreadsheets, and managing competing priorities.
• Knowledge of housing continuums from shelter to home ownership in service area.
• Proficiency in basic to advanced math skills for financial forms, reports, and data analysis.
• Knowledge of public assistance programs, including eligibility and application process.
• Ability to attend community meetings, provide program information, and share relevant meeting information with the team.
• Excellent listening, presentation, and public speaking skills; ability to share information with diverse audiences.
• Strong interpersonal, written, and verbal communication skills; ability to forge positive relationships with clients, co‑workers, and colleagues.
• Ability to use organization and records‑management skills to manage all aspects of a client’s case, including tracking activities, updating records, monitoring outcomes, managing files and documents, and following all record‑keeping requirements.
• Proficient in English (spelling, punctuation, grammar).
• Ability to attend worksite regularly to perform job duties and responsibilities.
• Aptitude to become proficient with proprietary database operations and demonstrate functional proficiency in file management and use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to obtain program‑specific certification(s) within twelve months (may include 40 hour domestic violence professional training).
• Ability to attend program meetings and/or training as required.
• Preferred: Knowledge of Coordinated Entry Systems and Continuums of Care.

Schedule:

8:00 a.m. – 4:30 p.m., M-F (flexibility required to support program goals). Status:
Full‑time, 37.5 hours per week. Starting Wage: $23.50 – $25.50 per hour. Health, dental, and retirement benefits available. Competitive benefits and high‑quality programming in a supportive work environment.