Customer Service Representative

About Rittal LLC

Rittal LLC is a global manufacturer of industrial and IT enclosures, racks, and accessories, including cooling solutions and power management systems for industrial, data center, outdoor, and hybrid applications. As the largest manufacturer of enclosures in the world, Rittal provides innovative, high-quality solutions for practically any industrial or IT infrastructure application, from single enclosures to comprehensive, mission critical systems. Products are tested and certified to the appropriate standards that apply, including UL, CSA, ATEX, NEMA, and more.

Learn more .

Rittal LLC is a global manufacturer of industrial and IT enclosures, racks, and accessories, including cooling solutions and power management systems for industrial, data center, outdoor, and hybrid applications. As the largest manufacturer of enclosures in the world, Rittal provides innovative, high-quality solutions for practically any industrial or IT infrastructure application, from single enclosures to comprehensive, mission critical systems. Products are tested and certified to the appropriate standards that apply, including UL, CSA, ATEX, NEMA, and more.

Learn more .

Serve as a primary resource for customers by providing timely and accurate support regarding products, orders, and services. You will collaborate with internal departments to resolve customer issues, manage order-related inquiries, and deliver a positive customer experience. This role requires strong communication skills, attention to detail, proactive problem-solving, and the ability to effectively utilize company systems and tools to support customers and business objectives.

Great Place To Work Certified, Rittal & Eplan LLC offers workplace culture, employee experiences, and collaborative innovation that encompass a thriving environment.

• Compensation:
  Competitive salary - starting at $19.98/hour
• Above average benefits available on the 1st of the month after you start
• 401(k) Match
• Health & Wellness Benefits:
  Paid Volunteer Time, Fitness Reimbursement, Pet Insurance, Tuition Reimbursement, Employee Assistance Program (EAP)
• Career development and product training opportunities
• Collaborative team environment with opportunities for growth

• Recommend replacement products or services based on customer requirements.
• Provide alternative product options for discontinued or out-of-stock products.
• Manage open orders proactively using RLGL to resolve blocked orders.
• Accurately process cancellation requests for standard products.
• Maintain and apply basic technical knowledge of Rittal products.
• Communicate proactively with sales teams and distributors regarding customer concerns and issues.
• Provide accurate and complete information using freight carrier websites, the Rittal Resource Center, and Rittal Germany stock and order information systems.
• Document customer interactions and ensure timely follow-up actions are completed.
• Accurately code customer calls using appropriate wrap-up codes.
• Assess customer needs and deliver solutions that drive customer satisfaction.
• Escalate issues appropriately to Customer Service Level III representatives or supervisors when necessary.
• Follow Tangro processes accurately and consistently.
• Route customer requests to the appropriate department when required.
• Provide shipment tracking information for customer orders.
• Create customer quotations in SAP, including pricing and availability details.
• Follow established communication procedures, guidelines, and policies.
• Successfully complete basic hands-on industrial training.
• Participate in ongoing training to strengthen product knowledge…