Customer Quality Engineer

Proven Leadership, Hard Work and Innovation Alive and Well in North America Rittal North America

has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high-efficiency, high-density power management, and climate control systems for industrial, data center, outdoor, and hybrid applications.

As the Customer Quality Engineer, you will...

Serve as the primary quality representative for customer-facing quality issues while ensuring products, processes, and systems meet defined quality standards and customer expectations. This role drives defect prevention, root cause analysis, continuous improvement initiatives, and compliance with customer, regulatory, and organizational requirements. The Customer Quality Engineer partners closely with manufacturing, engineering, supply chain, and customer teams to deliver world-class quality performance and customer satisfaction.

Great Place To Work Certified, Rittal & Eplan LLC offers workplace culture, employee experiences, and collaborative innovation that encompass a thriving environment.

• Compensation: starting at $85,000 plus 7% bonus
• Above average benefits available on the 1st of the month after you start
• 401(k) Match
• Health & Wellness Benefits:
  Paid Volunteer Time, Fitness Reimbursement, Pet Insurance, Tuition Reimbursement, Employee Assistance Program (EAP)
• Career growth and professional development opportunities
• Collaborative and innovative work environment

• Develop and implement quality engineering strategies aligned with business objectives.
• Define quality standards, metrics, and acceptance criteria for products and manufacturing processes.
• Participate in Advanced Product Quality Planning (APQP) activities.
• Support risk assessments including Process FMEA (PFMEA) and Design FMEA (DFMEA).

• Establish and maintain process control plans and Statistical Process Control (SPC) systems.
• Monitor manufacturing and operational processes for variation and performance trends.
• Lead root cause investigations utilizing methodologies such as:
• 5 Whys
• Fishbone (Ishikawa) Diagrams
• Drive continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies.

• Support validation activities for new products, processes, and manufacturing equipment.
• Review and approve Production Part Approval Process (PPAP) submissions.
• Verify compliance with customer, regulatory, and internal quality requirements prior to production release.
• Support product design verification and validation activities.

• Identify, document, and track defects, quality escapes, and nonconforming material.
• Lead containment activities and corrective/preventive action processes (CAPA).
• Ensure timely resolution of internal and external quality concerns.
• Maintain accurate documentation of quality incidents and corrective actions.

• Serve as the primary quality contact for customer-related quality issues.
• Investigate customer complaints and coordinate root cause analysis and corrective actions.
• Ensure compliance with customer-specific quality requirements.
• Support customer audits, supplier scorecards, and business reviews.

• Support internal, external, customer, and certification audits.
• Ensure compliance with Quality Management Systems (QMS), including ISO 9001 standards.
• Maintain quality documentation and records in accordance with company requirements.
• Track audit findings and ensure effective closure of corrective actions.

• Partner with Engineering, Manufacturing, Supply Chain, and Customer Service teams to resolve quality concerns.
• Provide quality input during design reviews, product launches, and process changes.
• Facilitate communication and alignment across departments regarding quality initiatives and customer issues.

• Bachelor's degree required in:
• Mechanical Engineering
• Industrial…