Sales Support Manager - Global Key Accounts

Sales Support Manager – Global Key Accounts

Location:
Urbana, OH / Hybrid

Rittal LLC is a global manufacturer of industrial and IT enclosures, racks, and accessories, including cooling solutions and power management systems for industrial, data center, outdoor, and hybrid applications. As the largest manufacturer of enclosures in the world, Rittal provides innovative, high-quality solutions for practically any industrial or IT infrastructure application, from single enclosures to comprehensive, mission-critical systems. Products are tested and certified to the appropriate standards that apply, including UL, CSA, ATEX, NEMA, and more.

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Serve as a key liaison between strategic global customers and internal Rittal teams, ensuring successful execution of customer projects, technical solutions, and account initiatives. In this role, you will support Global Key Accounts through relationship management, project coordination, technical consultation, and cross-functional collaboration while helping drive customer satisfaction, business growth, and operational excellence.

Great Place To Work® Certified, Rittal & Eplan LLC offers workplace culture, employee experiences, and collaborative innovation that encompass a thriving environment.

• Competitive compensation package
• Above average benefits available on the 1st of the month after you start
• 401(k) Match
• Health & Wellness Benefits:
  Paid Volunteer Time, Fitness Reimbursement, Pet Insurance, Tuition Reimbursement, Employee Assistance Program (EAP)
• Hybrid work environment
• Professional development and career growth opportunities
• Collaborative and innovative global organization

• Manage strategic project contacts of Global Key Accounts (relationship management).
• Creating / revising technical project specifications and ensuring compliance with customer requirements.
• Technical project clarification with the customer, with all departments involved  with international Rittal subsidiaries.
• Weekly calls with the project managers at Global Key Accounts.
• Internationalization / localization of projects (product relocation).
• Evaluation of cost-down possibilities.
• Further development of product-related features.
• Transfer of project-related customer solutions into possible series solutions. together with Solutions Sales and PM.
• Regular contact with QM / R&D / PM / Solution Sales to be informed about new products and to be able to incorporate a possible benefit in current projects.
• Regular contact with the customer's technical department to be informed about new projects at an early stage and to provide the necessary support directly.

This role works closely with a variety of internal stakeholders to support customer projects, account management activities, and business objectives, including:

• Sales Operations
  :
  Coordinate offer and order processing activities to support timely and accurate customer fulfillment.
• Pricing & Conditions
  :
  Support pricing discussions and negotiations by gathering data, preparing analyses, and ensuring alignment with business objectives.
• Project Management & Engineering
  :
  Collaborate on customer projects, technical requirements, timelines, and project execution activities.
• Contracting & Legal
  :
  Assist with contract review processes and support contract negotiations to ensure compliance with company standards.
• Controlling
  :
  Support the development of reporting tools, account performance metrics, monthly business reviews, key performance indicators, and ad hoc reporting for strategic accounts.
• Solution Sales & Technical Sales Support
  :
  Maintain regular communication regarding market and vertical development, solution offerings, customer opportunities, and technical clarifications.
• Global and Regional Account Representatives/Nominees
  :
  Gather information, coordinate activities, and provide support to regional teams to ensure alignment and successful execution of global customer initiatives.

• Associate's or Bachelor's degree in Business, Engineering, Project Management, or a related field preferred.
• Equivalent combination of education, training, and relevant work experience will be considered.

• Minimum of 3 years of experience in sales, sales support, account management, project coordination, or a related customer-facing role.
• Experience supporting strategic or key accounts preferred.

• Strategic thinker with the ability to understand business needs and support organizational objectives.
• Customer-focused with a strong sales-oriented mindset and commitment to delivering exceptional service.
• Strong technical aptitude with a willingness to learn new products, technologies, and processes.
• Analytical and detail-oriented, with the ability to organize information and solve problems effectively.
• Effective…