Advisor, Accounting

Summary

The Commissions Advisor role is responsible for processing commission statements, completing analysis of statements and payouts, conducting audits, and working commission‑related service tickets. This position is part of the Commissions Department, which manages payment to external agents and agencies.

• Assist in pulling all statements that correspond with listed deposits within 24 hours of notification of deposit.
• Follow company processes to ensure no statement is processed prior to being matched/reconciled.
• Process statements fully and accurately within two (2) business days of the matched/reconciled date. Exceptions permitted.
• Submit all batch exceptions in a timely manner.
• Recalculate batches daily until all exceptions are cleared.
• Update all systems as applicable.
• Follow all departmental and company policies and procedures.
• Respond to all commission tickets within eight (8) business hours of receipt.
• Resolve all commission tickets within four (4) business days of receipt; resolution means all internal steps have been taken to resolve the issue, and if further research is required, it is communicated clearly with the applicable internal parties.
• Ensure the commission ticket board is updated.
• Maintain an audit rate of less than 3% error rate.
• Promptly notify management of issues with company pay rates, statement issues, and other items that may impact the payout timing of statements.
• Other duties as assigned.

High school diploma or equivalent. One or more years of customer service, sales, and/or call center experience preferred. College degree preferred.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.