Resource & Operations Manager

Overview

Resource & Operations Manager (Project Management)

At Team Soft, our consultants are at the center of everything we do. The Resource & Operations Manager plays a critical role in shaping an exceptional consultant journey while ensuring seamless operational execution across the business. This role blends people-first leadership with operational rigor which is perfect for someone who thrives on impact, ownership, and continuous improvement.

Compensation: $60k-$75k

Schedule:

Remote, Monday-Friday 8AM-5PM

• Primary point of contact for all unassigned consultants and executing consultant care
• Ensures sales and recruiting are adhering to the Team Soft consultant care process
• Provides high-quality employee communication, answering questions related to contract terms, payroll, benefits, and increases
• Planning and execution of all consultant and client engagement activities
• Oversight of all Consultant Onboarding
• Onboarding Specialist Reports into this role
• Liaison for all payroll and billing issues
• Visa Related Duties including but not limited to:
  New sponsor ships, Sponsorship Extensions, OPT documentation
• Tracking, forecasting and management of roll offs and redeployments
• Sub vendor management and compliance
• Serves as project manager for projects and initiatives related to Team Soft and Strategic Planning
• Recruiting & Reporting support as needed
• Bullhorn SME & Project Polaris support

• Bachelor's degree in a related field preferred
• 1-3 years of previous staffing industry experience (ideally technical staffing/services) preferred
• Great interpersonal skills
• Ability to work independently and in a team environment
• Possesses exceptional organizational skills and effective time management
• Must be able to build relationships with clients
• Experience with MS Office suite of applications
• Experience with Customer Relationship Management (CRM) tools preferred
• Experience with job boards and social media sites (Indeed, Linked In, etc.)
• Excellent analytical, critical thinking & problem-solving skills
• Excellent communication skills, written and verbal, with the ability to clearly communicate issues to all levels of management
• Be customer-service driven and a team player/collaborator
• Be capable of working with minimum supervision
• Be hyper-focused on operational excellence

We take care of our team and provide great benefits:

• Responsible Time Off (Unlimited PTO Structure)
• Competitive Health Benefits
• Career Journey planning and employee recognition
• Culture is important to us and there are numerous options to get involved and collaborate, including giving back to our local communities, staying fit, joining our cultural networks, and having fun and celebrating together!

Team Soft is an information technology staffing solutions firm with a mission to link businesses with highly-motivated professionals in the tech industry. Our team strives to provide a high-quality fit for both employers and job seekers. Since 1996, we have been dedicated to advancing excellence within the technology staffing industry. We take a simplistic but thorough approach to our selection process, which has led us to find the most talented professionals for our clients throughout the US.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at a computer workstation for an extended period of time
• Ability to use a telephone and computer, including hearing/talking, using hands/fingers, and close vision
• Ability and willingness to work outside standard work hours as needed
• Some travel to client sites or for training purposes may be required

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