Account Manager

Account Manager at Marsh

We are seeking a talented individual to join our team at Marsh
. This role will be based in Urbandale, Iowa and requires working at least three days a week in the office.

As a key contributor, you will focus on building strong customer relationships and maintaining retention by consulting with customers on products and services. You will collaborate with internal and external business contacts to resolve customer issues and enhance the overall customer experience.

• Perform critical client functions, including evaluating risks, developing solutions, articulating impact of options, leveraging prepared analytics and making recommendations across supported product line.
• Build and maintain relationships with clients to provide best‑in‑class service and drive growth and retention.
• Serve as a client contact for day‑to‑day needs and answer standard client questions to improve the client experience.
• Work closely with external and internal business partners to provide customer feedback and partner in creating resolutions.
• Keep abreast of changing market conditions and comply with all compliance, professional and transparency standards to better serve clients.
• Manage and record all activities in the workflow system to ensure timely follow‑up by client, carriers, client team and delivery of final policy.

• High school diploma or GED required.
• 2+ years of client or customer service experience.
• Property & Casualty license or willingness to obtain within 30 days of hire (will require licensing in all 50 states within 90 days of hire).
• Proficient in MS Office Suite and able to work an 8‑hour shift between 8:00 AM and 5:00 PM CT.

• Strong organizational and prioritization skills with the ability to multitask in a fast‑paced environment.
• Proven sales ability in a phone‑based setting, coupled with excellent verbal and written communication skills.
• Effective relationship‑building and problem‑solving abilities, with keen attention to detail and a focus on accuracy.

• Professional development opportunities, interesting work and supportive leaders.
• Vibrant and inclusive culture, flexible work environment and inclusive hiring practices.
• Competitive compensation and comprehensive benefits package.

Marsh McLennan is an equal opportunity employer. We celebrate diversity and are committed to a workplace of inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status.

If you require an accommodation, please contact rea