Customer Service Specialist

We are seeking a talented individual to join our team at Marsh
. This role will be based in Urbandale, Io
wa. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a key contributor, you will focus on building strong customer relationships and maintaining retention by consulting with customers on products and services. Collaborate with both internal and external business contacts to resolve customer issues and enhance the overall customer experience and coverage offerings.

• Perform critical client functions, including evaluating risks; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across supported product line.
• Build and maintain relationships with clients to provide best in class service to drive growth and retention.
• Serve as a client contact for day-to-day needs and answers standard client questions to improve the client experience.
• Work closely with external and internal business partners to provide customer feedback and at times partner in creating resolutions.
• Keep abreast of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clie
• Manage and record all activities in the workflow system to ensure timely follow up by client, carriers, client team and delivery of final policy.

• High school diploma or GED required.
• 2+ years of client or customer service experience.
• Property & Casualty license or be willing and able to obtain within 30 days of hire (will require licensing in all 50 states within 90 days of hire).
• Proficient in MS Office Suite and able to work an 8-hour shift between 8:00 AM and 5:00 PM CT.

• Strong organizational and prioritization skills with the ability to multitask in a fast-paced environment.
• Proven sales ability in a phone-based setting, coupled with excellent verbal and written communication skills.
• Effective relationship-building and problem-solving abilities, with keen attention to detail and a focus on accuracy.

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.