Customer Service Representative II

Customer Service Representative

Founded in 1879, Nott Company is the premier provider of engineering, integrated systems, and supply chain solutions that will enhance efficiency and reliability to achieve optimal performance and growth. We are 100% employee owned with a passion for growth and excellent service to our customers.

Come join our Customer Service Team! If you are passionate about customer service and enjoy working with industrial and manufacturing companies to meet their technical product needs, we are the place for you! This is an in-office position located at our Urbandale, IA facility. This position is considered non-exempt and eligible for overtime pay.

What will you be doing?

• Process incoming orders promptly and manage orders, as needed, through production, shipping, and invoicing. Provide proactive status updates to customers regarding order changes or delays.
• Provide timely and efficient assistance to customers in resolving problems after shipment; including tracking shipments and deliveries, invoice disputes, and product returns.
• Own communications and relationships for key customer accounts to ensure customer satisfaction and help drive business growth.
• Provide technical product information to customers for all Nott products.
• Prepare and deliver quotations for house account customers.
• Support outside sales representatives with the quotation process for standard products, as requested.
• Participate in projects and programs aimed at continuous improvement and safety.
• Perform other duties as assigned.

What will you need to be successful?

• High school diploma or equivalent. Business/technical degree preferred.
• Minimum of four years of customer service experience in manufacturing/distribution industries
• Excellent communication skills
• Demonstrated technical knowledge of at least one product area (certification preferred)
• Ability to size and/or configure products
• Specialized knowledge of accounts/lines of business
• Proficiency with Microsoft Office and ERP
• Adaptable to change

We offer a competitive salary and benefits package including medical and dental insurance, life/AD&D insurance, short and long term disability, flexible spending accounts, paid holidays, personal time off, 401(k) and ESOP retirement programs and more! Please note that any pay range information provided is a good faith estimate for the position at the time of the posting. Final compensation may vary based on factors including, but not limited to, knowledge, skills and abilities as well as geographic location.

Equal Opportunity Employer