Support Specialist - Onsite, IA

Full Time – 8:00am to 5:00pm, Urbandale, IA – Onsite

Responsible for entering applications into our CRM system, checking applications, cancellations, and any customer service tasks that are required. Provides support for our Level 1 Individual Account Managers.

• Build new or update existing client’s policy info in our CRM. This will consist of entering client information from either a paper application, online application, or faxed application.
• Enter email confirmation or fax confirmations into our CRM system.
• Track application status – go out to the different Carrier websites or call carriers and track the status of the application and update the Agent and our CRM system.
• Update Agent and our CRM system with the application status through the activity and workflow processes.
• Build policies for commissions team when needed.
• Update carriers forms on the GBL agent portal.
• Customer Service.

• High school diploma or equivalent.
• Background knowledge in Health Insurance is preferred, but not required.
• Full‑time hours required with the additional hours as necessary.
• Customer service experience required.
• High-level of attention to detail with strong written, verbal and presentation skills.

• Hourly Range: $20.00 per hour.
• Actual compensation may vary from posting based on work experience, education, skill level, and/or geographic location.
• * The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans.
  
  The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• We offer a range of market‑competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short‑and long‑term disability benefits, 401(k) + match, and life insurance.

Warner Pacific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.