Licensed Benefits Enrollment Representative

Licensed Benefits Enrollment Representative

We are seeking a licensed Benefits Enrollment Representative to support employees with voluntary benefits enrollment through a high-volume contact center. This position will handle approximately 20–35 inbound calls per day, explain available benefit options, and help callers identify benefits that fit their individual needs.

This is a customer service and benefits education position with no sales responsibilities. The ideal candidate is patient, professional, and comfortable explaining insurance and benefit information clearly.

• Handle approximately 20–35 inbound calls each day.
• Assist callers with voluntary benefits enrollment.
• Explain benefit options, coverage information, and enrollment procedures clearly and accurately.
• Help individuals understand which available benefits may fit their needs without using a sales-based approach.
• Answer questions while following established insurance, compliance, and customer service guidelines.
• Navigate multiple systems while speaking with callers.
• Accurately document customer interactions, enrollment information, and actions taken.
• Protect confidential personal and insurance information.
• Escalate complex questions or issues to the appropriate team.
• Meet expectations for call quality, productivity, attendance, and schedule adherence.
• Participate fully in training, mock calls, nesting, coaching, and ongoing development.

Candidates must:

• Hold an active Life and Health Insurance license.
• Provide a valid National Producer Number (NPN) so licensing can be verified.
• Be actively licensed in both Florida and California before being considered for an interview.

Candidates selected for the position must also obtain licenses in:

• Michigan
• New York
• Indiana

Additionally, selected candidates must obtain licenses in at least three of the following states:

• New Jersey
• Massachusetts
• Ohio
• Connecticut
• Maryland
• Pennsylvania
• Virginia

Candidates are responsible for the cost of obtaining the additional required state licenses.

Training:
September 8–September 28, 2026

• 7:45 a.m.–4:30 p.m. Central Time
• Full attendance is required.

Nesting:
September 29–October 9, 2026

• 8:00 a.m.–4:30 p.m. Central Time
• Mock calls will take place September 29 and September 30.

Production:
Beginning October 12, 2026

• Assigned schedules will fall between 8:00 a.m. and 6:00 p.m. Central Time.
• Candidates must be available to work their assigned shift within this timeframe.

• Active Life and Health Insurance license with a verifiable NPN.
• Active licenses in Florida and California.
• Strong customer service and verbal communication skills.
• Ability to explain insurance and benefit information in a clear, easy-to-understand manner.
• Comfortable handling a steady volume of inbound calls.
• Strong computer skills with the ability to navigate multiple systems simultaneously.
• Accurate documentation and data-entry skills.
• Ability to follow detailed procedures and compliance requirements.
• Dependable attendance and ability to complete the required training schedule.
• Patient, professional, and comfortable assisting individuals with different needs and questions.

• Equipment will be shipped to the selected candidates.
• Contractors will follow the contact center's standard work and holiday schedule.
• The team is scheduled to leave early on Christmas Eve and will be off on Christmas Day.
• The team will be off on Thanksgiving Day and the following Friday.
• The assignment is expected to continue through March or April 2027 but may end earlier based on call volume, business needs, attendance, or performance.

The ideal candidate is a licensed insurance professional who enjoys helping people understand their benefit options. They provide patient and accurate support, communicate complicated information in a simple way, and remain organized while managing back-to-back calls and multiple systems. They are reliable, customer-focused, and committed to meeting licensing, training, attendance, and quality expectations. #ZR #IND1