Debt Collector

Description

Job Title:

Collector

Job Summary:

Blitt & Gaines, P.C. is seeking a motivated and detail-oriented Collector to join our dynamic Collections team. In this role, you will represent our firm and its clients by managing and recovering past-due accounts while maintaining a professional, respectful, and customer-centric approach. You'll engage directly with consumers and authorized third parties, negotiate payment solutions, and ensure compliance with all relevant regulations.

If you're a strong communicator, a skilled negotiator, and thrive in a fast-paced, results-driven environment, we'd love to connect with you.

Essential Duties:

* Manage a high volume of inbound and outbound calls in a fast-paced collections environment

* Maintain and update assigned accounts within the collections system daily

* Monitor and respond to client voicemail boxes, documenting and resolving messages promptly

* Negotiate payment arrangements and settlements in accordance with company and client guidelines

* Accurately update customer account information and notes

* Verify and confirm customer account details and banking information

* Process secure payments and update payment methods as needed

* Investigate and resolve discrepancies on accounts

* Communicate professionally with consumers, attorneys, and third-party representatives

* Ensure adherence to all applicable federal and state laws (e.g., FDCPA) and client/firm compliance policies

* Assist the team with projects and other departmental tasks assigned

Performance Expectations:

Performance is measured monthly through scorecards evaluating:

* Productivity metrics

* Compliance with regulatory and internal standards

* Attendance and punctuality

Performance is benchmarked against peers with rankings provided.

Education/

Experience:

* Previous collections experience required

* High school diploma required; associate or bachelor's degree preferred

* Experience in collections, customer service, sales, call centers, or QA is a plus

* Familiarity with collections software and systems (e.g., CLS, Microsoft Office Suite)

* Solid understanding of federal and state debt collection laws, including FDCPA

Knowledge/Skills/Abilities:

* Excellent verbal and written communication skills

* Strong negotiation and problem-solving abilities

* High attention to detail and organizational skills

* Professional demeanor with a customer-first attitude

* Ability to multitask, prioritize, and manage time effectively

* Self-motivated, accountable, and able to work independently

* Positive mindset with adaptability and drive to learn

* Comfortable working in a performance driven, bonus structured environment

What We Offer:

* Competitive base pay

* Monthly performance-based bonus opportunities

* Paid Time Off (PTO) and Paid Holidays

* Comprehensive benefits package:
Medical, Dental, Vision, Life Insurance

* Short-Term Disability

* 401 (k) retirement plan

* Profit sharing

* Professional Growth and Advancement Opportunities

Join Our Team

At Blitt & Gaines, P.C., we're committed to fostering a supportive, inclusive, and high-performance workplace. If you're looking to build your career in collections while making a meaningful impact, we encourage you to apply today!