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HelpDesk/Support Desktop Support Technical Support Systems Administrator

Desktop Support Team Lead: Drive SLA Excellence

Job in Urbandale, Polk County, Iowa, 50322, USA
Listing for: Pomeroy
Full Time position
Listed on 2026-02-13
Job specializations:
  • IT/Tech
    HelpDesk/Support, Desktop Support, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading IT support firm in the United States is seeking a Desktop Support Team Lead to supervise daily operations and manage technical issues. Responsibilities include leading a team, ensuring high-quality customer support, and overseeing hardware/software deployment. The ideal candidate will have over 3 years of experience in desktop support with technical proficiency in Windows/Mac OS, and strong communication skills.

This role focuses on improving processes and coordinating IT projects.
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