NOC Engineer

Job Description

The NOC Engineer is a senior operational engineering role responsible for improving the availability, stability, and reliability of enterprise IT and OT systems across a multi-affiliate, regulated environment. This role leads complex incident response, resolves cross-domain production issues, and reduces repeat incidents through advanced troubleshooting, observability, automation, and disciplined operational execution.

The Network Operations Center plays a critical role in enterprise operations and supports the continued evolution of a broader command center model for IT and OT operations. This is an opportunity to join a talented team, help strengthen monitoring and operational capabilities, and contribute to meaningful enterprise reliability work. If you are a hands-on engineer who enjoys solving difficult technical problems, improving operations, and helping build something stronger, we encourage you to apply.

This role serves as a top-tier escalation point, supports advanced first- and second-level troubleshooting across Windows, Linux, networking, enterprise applications, and infrastructure platforms, and is expected to develop strong technical and operational documentation, including SOPs, runbooks, troubleshooting guides, incident reports, post-incident reviews, and operational summaries. This position may also participate in a rotational on-call schedule and may be required to provide after-hours support for major incidents, critical issues, maintenance activities, or operational escalations.

Responsibilities

Incident Management, Escalation & Service Restoration

• Lead major and critical incidents end-to-end, including restoration strategy, technical coordination, stakeholder communications, and escalation management.
• Act as the senior escalation point for network outages, infrastructure failures, and service-impacting incidents, driving timely restoration with minimal supervision.
• Manage incident bridges with clear communication, accurate timelines, and disciplined coordination across infrastructure, application, security, platform, and vendor teams.
• Ensure post-incident reviews are complete, actionable, and tracked through closure with clear owners, due dates, and validation steps.

Advanced Technical Troubleshooting & Network Engineering

• Troubleshoot and restore complex production issues across Layer 2 / Layer 3 networking, servers, applications, identity services, virtualization, infrastructure platforms, and OT-related systems.
• Perform advanced hands-on troubleshooting across routers, switches, firewalls, Windows servers, Linux systems, VPNs, load balancers, and critical infrastructure dependencies, including work with Cisco and Juniper network products and their command-line interfaces (CLI).
• Apply strong working knowledge of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPN technologies, firewalls, and enterprise network protocols to isolate failure domains and restore service quickly and accurately.
• Use logs, metrics, dashboards, packet captures, traces, and vendor / platform command-line tools to diagnose issues, identify root cause, restore service, and partner with engineering teams or vendors on permanent fixes.

Monitoring, Observability & Automation

• Work with enterprise monitoring and event management platforms to improve alert quality, service visibility, and operational awareness.
• Proactively monitor network and infrastructure health, investigate performance issues, and identify trends that may affect availability, latency, or service quality.
• Design and improve automation using APIs, scripting, coding, and operational tooling to reduce manual effort, improve consistency, and strengthen command center capabilities.

Operational Readiness, Documentation & Continuous Improvement

• Review new and changed services for operational readiness, including monitoring, alerting, dependencies, runbooks, support models, and escalation paths.
• Support high-risk changes, maintenance windows, and cutovers by validating outcomes, detecting regressions, and coordinating rollback when needed.
• Develop and maintain SOPs, procedures, runbooks, network diagrams, troubleshooting guides, incident…