Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a skilled and reliable Senior Systems Operations Engineer (P3) to join our IT Infrastructure team. In this role, you will provide advanced operational support for enterprise Windows Server environments within a 24/7, highly regulated financial services organization.

You will be responsible for the administration, stability, and performance of moderately complex to complex systems, driving operational excellence through automation, standardization, and continuous improvement. This role requires strong technical depth in Windows Server platforms, sound judgment in incident and risk management, and the ability to work independently while collaborating across infrastructure teams.

The ideal candidate demonstrates proactive problem solving, operational ownership, and the ability to influence outcomes within defined functional area policies and procedures.

In this role, you will:

* Lead or participate in managing all installed Windows Server systems, Active Directory services, and Microsoft-based infrastructure within the Systems Operations functional area

* Provide advanced operational support for moderately complex to complex systems, ensuring stability, performance, and adherence to enterprise standards

* Drive increased system efficiencies and reduce manual intervention through Power Shell automation and operational process improvements

* Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of availability and reliability

* Independently resolve moderately complex technical issues while escalating more complex risks appropriately

* Work with vendors and other technical personnel for problem resolution and root cause analysis

* Lead or contribute to technical deliverables within team objectives, applying understanding of process controls, standards, and risk management practices

* Collaborate across infrastructure teams (network, storage, cloud, security) to resolve issues and improve service delivery

* Participate in incident, problem, and change management processes, ensuring compliance with enterprise operational and risk standards

Required Qualifications:

* 4+ years of Systems Engineering, Technology Infrastructure, or equivalent demonstrated through experience, training, military experience, or education

* 2+ years experience working in highly regulated Financial Technology environments with strong risk and control awareness

* 4+ years experience administering Windows Server environments (2016/2019/2022) in enterprise settings

Desired

Qualifications:

* Strong documentation, communication, and customer service skills

* Experience supporting moderately complex to complex production environments with high availability requirements

* Strong experience with Power Shell scripting and task automation

* Proven ability to collaborate with cross-functional teams (network, storage, application teams)

* Ability to troubleshoot system issues end-to-end, including OS, infrastructure, and application dependencies

* Advanced Power Shell scripting and automation framework development

* Experience with high availability and resiliency technologies (Failover Clustering, load balancing)

* Experience with enterprise patching and configuration management tools (WSUS, MECM/SCCM)

* Knowledge of identity and access management (Active Directory, Azure AD, LDAP integration, RBAC)

* Experience with file systems and enterprise storage solutions (NTFS, ReFS, DFS, SAN/NAS)

* Understanding of networking fundamentals (TCP/IP, DNS, routing, firewall configurations)

* Experience with monitoring tools (SCOM, Azure Monitor, or equivalent)

* Ticketing and workflow management experience (Service Now, Jira)

* Experience creating Power BI dashboards and operational reporting

* Exposure to Azure infrastructure and hybrid cloud environments

Job Expectations:

* This position is not eligible for Visa sponsorship

* This position is hybrid and must be located at one of the posted locations

* This position work schedule would include Tuesday thru Saturday or Sunday thru Thursday

* System Administration:
Support and maintain enterprise Windows Server and Active Directory environments

* Incident Response and Troubleshooting:
Provide timely resolution of incidents with focus on minimizing business impact

* Automation and Scripting:
Develop and maintain Power Shell automation to improve operational efficiency

* Monitoring and Reporting:
Proactively monitor systems and contribute to operational reporting and dashboards

* Security and Compliance:
Adhere to enterprise security standards, patching, and audit requirements

* Backup and Recovery:
Support enterprise backup solutions and disaster recovery processes

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive…