Lead Desktop Support & SLA Champion
Job in
Urbandale, Polk County, Iowa, 50322, USA
Listed on 2026-06-03
Listing for:
Broughton Group
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Broughton Group in Urbandale, Iowa, is seeking a Desktop Support Team Lead to supervise daily IT desktop operations. This role includes acting as the primary escalation point for complex technical issues and managing Service Level Agreements (SLAs).
The ideal candidate will have at least 3 years of experience in desktop support with leadership experience, strong communication skills, and technical proficiency in Windows/Mac OS and networking.
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