IT Administrator

The City of Urbandale is currently accepting applications for IT Administrator. Reporting to the Director of Technology, this position plays a key role in supporting and maintaining the City’s technology infrastructure and enterprise systems.

The IT Administrator is responsible for managing physical, virtual, and cloud-based server environments; providing both deskside and remote technical support; administering Microsoft 365 services; and supporting a diverse portfolio of enterprise and department-specific applications. The role also supports public safety systems and telecommunications infrastructure, contributing to the City’s mission of responsive and innovative service delivery.

The IT Administrator works directly with employees across the organization to understand operational needs, troubleshoot challenges, research technology options, and recommend tools that improve efficiency and service delivery. This role helps bridge the gap between technology and the people who rely on it. The IT Administrator role combines technical expertise with consultation and collaboration, providing an opportunity to contribute to both daily operations and long‑term improvements.

This position offers a flexible work schedule with the expectation of availability for after‑hours maintenance, emergency response, and on‑call support as needed.

• Build, replace, and maintain Windows desktop infrastructure, including laptops, desktops, tablets, specialized displays, and some Mac devices.
• Provide technical support to City staff via email, phone, in‑person, or remote sessions.
• Maintain inventory and recommend repairs, replacements, or new equipment purchases.
• Research and recommend technology solutions for departments based on operational needs.
• Troubleshoot and support a wide range of applications, including enterprise software and department‑specific tools (e.g., Public Safety systems).
• Patch and maintain software using PDQ Deploy and WSUS.
• Deliver user training and guidance on current and future systems and applications.
• Provide end‑user support for Public Safety hardware and software, including mobile VPNs, GPS gateways, in‑vehicle devices, evidence tracking, CAD, RMS, and NCIC access.
• Provide after‑hours support as needed for departments with extended or non‑traditional operating schedules.
• Install, configure, patch, and maintain physical, virtual, and cloud‑based servers, including VMware environments.
• Administer backup systems using Veeam, including job creation, data restoration, and replication in line with disaster recovery best practices.
• Manage cloud‑based endpoint security, including policy creation, threat resolution, and version updates.
• Install, configure, and maintain Microsoft SQL and IIS servers.
• Administer Microsoft Active Directory, including user accounts, group policies, and security settings.
• Manage Microsoft 365 Exchange and related services.
• Configure and troubleshoot Cisco Email Security Appliances, including policy management and email recovery.
• Coordinate after‑hours maintenance and provide on‑call support as needed.
• Install, configure, and maintain Cisco phone systems, including Unity Voicemail, Jabber, and paging systems.
• Manage analog adapters, phone accessories, and integrated devices.
• Coordinate with PRI and SIP providers to resolve external telephony issues.
• Participate in training, conferences, and certification programs to stay current with evolving technologies.
• Research and recommend solutions for non‑technical departments.
• Analyze and improve existing business processes through technology.
• Maintain documentation for assigned systems and serve as backup for other areas.
• Assist in developing and enforcing IT policies and procedures.

• Bachelor’s degree in MIS, Computer Science, or equivalent combination of certifications and 5+ years of enterprise IT experience.
• Strong knowledge of Microsoft Server, Microsoft 365, SQL, VMware, Veeam, and Windows desktop environments.
• Basic networking knowledge required;
  Cisco experience preferred.
• Valid Iowa driver’s license.
• Strong customer service orientation and communication skills.
• Ability to work independently and handle confidential…