Computer Support Specialist

Overview

Important information:
To be immediately considered, please send an updated version of your resume to

Pay Rate: $26 per hour

Location:

Urbandale, IA, 50322

Duration: 2 years

Type – W2 contract (No C2C)

Top Must Haves:

• Focus on break fix for hardware/software and ensuring customer satisfaction
• Working and collaborating in a team environment to solve problems and work on projects
• Good communication and ability/desire to learn

Manager is open to recent grads

Education Preferred: no but relevant experience is

Years of Experience

Required:

1 year min

40 hours/week. Onsite position

Please see updated highly preferred skill.

Someone who has some Audio Video (A/V) experience; that might include Microsoft Teams Rooms (MTR) and conference room support

Provides on-site field services support for end-user computing and workplace technology. This role delivers deskside, walk-up, and smart-hands support for a defined user community by executing standardized processes, supporting collaboration spaces, and maintaining reliable technology environments.

• Provide on-site deskside support for laptops, desktops, peripherals, operating systems, and approved software.
• Deliver smart-hands support for infrastructure, network, server, and A/V teams following documented procedures.
• Support conference rooms and collaboration spaces, including displays, cameras, microphones, and MTR equipment.
• Perform computer deployments and refreshes, including imaging, configuration, setup, and user handoff.
• Manage asset lifecycle activities, including receiving, tagging, inventory updates, redeployment, and secure disposal.
• Support printers and peripherals, including basic troubleshooting, toner replacement, and vendor coordination.
• Resolve incidents and requests from Service Now queues using documented knowledge articles and unit processes.

• Execute standard, repeatable processes that are stable and well-documented.
• Accurately document work, outcomes, and follow-up actions in Service Now and asset management systems.
• Maintain basic records such as asset data, inventory logs, process documentation, and customer updates.
• Communicate clearly and professionally with users, peers, and partner teams.

• Identify issues with supported environments or processes.
• Resolve issues using pre-established solutions where available.
• Escalate issues outside defined procedures with clear documentation and context.

• Working knowledge of desktop and laptop hardware, peripherals, and operating systems.
• Ability to follow KB articles and documented procedures to troubleshoot issues.
• Familiarity with enterprise support tools (e.g., Service Now, asset systems).
• Strong customer service, organization, and communication skills.