Copier Refurb Technician

Position Summary/Objective

The Copier Refurbish Technician is responsible for triaging, refurbishing, and preparing all used copier equipment for resale, taking care to meet or exceed all established quality assurance standards.

• Perform assembly and setup of equipment utilizing the proper setup checklists, prioritizing based on the setup schedule.
• Troubleshoot issues during setup using available resources to ensure proper setup that exceeds all established quality assurance standards.
• Test all functions following guidelines set by the setup checklist.
• Clean all surfaces of equipment to acceptable quality assurance standards.
• Perform all necessary administrative functions in ERP system and fill out all applicable documents to support the setup process.
• Move products in and around the distribution centers and to and from off-site storage.
• Accurately and completely follow setup checklist/guidelines.
• Order all parts and supplies needed to perform setup.
• Assist the Copier Setup Technicians with assembly procedures and repair of new product when needed.
• Prepare all used product for delivery.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis, including time entry.
• Maintain and promptly clean all work spaces.
• Maintain 85% accountable time including approved training.
• Attend required company and departmental meetings; act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

High School diploma and two years of copier service experience; or equivalent combination of education and experience. An associate degree is preferred.

Preferred.

• Current technical certification in electronics preferred.

• Proficiency with business collaboration tools such as Office applications including Word, Excel, and Outlook.
• Demonstrates attention to detail.
• Good communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
• Strong ability to exercise independent judgment.
• Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations.
• Balance team and individual responsibilities; exhibit objectivity and openness to others  views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; able to build morale and group commitments to goals and objectives; support everyone s efforts to succeed.
• Cost conscious - conserve organizational resources.
• Treat people with respect; work with integrity and ethics; uphold organizational values.
• Follow policies and procedures; complete administrative tasks correctly and on time; support the organization s goals and values.
• Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
• Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly.
• Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly.
• Adapt to changes in the work environment; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; take responsibility for own actions; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan.
• Working and operating knowledge of computers and networking.