Regional Rating Manager

Company Details

Berkley Regional Shared Services (BRSS) is the service provider for the Regional Segment of W. R. Berkley Corporation
, a Fortune 500 Commercial Lines Insurance Company. With key locations across the United States, BRSS provides insurance service support to our six Regional Segment companies, allowing them to focus on their unique competitive advantages and differentiators within their local marketplaces. BRSS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration, BRSS partners with our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond. Our mission is to drive transformation and provide exceptional capabilities and service to the operating units. BRSS generates meaningful and measurable value by delivering insights for our customers, partners, and shareholders using data and analytics.

Our vision is to enable operating unit profit and growth objectives by designing and delivering scalable solutions.

With a culture centered on innovation and service stewardship, BRSS stands as a community of leaders with eyes toward the future – leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BRSS offers endless ways to get involved and have the chance to grow your career into a wide range of roles.

Come join us as we push forward into the future of industry leading technology and service solutions.

This role will be based in our Urbandale, IA location where we offer a hybrid work schedule with 4 days in the office; and 1 day remote.

The company is an equal opportunity employer. #LI-LD1 #LI-HYBRID

The Regional Rating Manager leads and develops regional rating leadership and experienced team members to ensure efficient, accurate, and consistent rating operations. This role is responsible for managing performance using key metrics, reports, and workload data; identifying trends and training needs; and making informed staffing and resource decisions.

The Manager actively monitors work volume and capacity, forecasts growth projections and peak volumes, and collaborates with regional partners to balance workload and share resources as needed to meet service level commitments. Working closely with regional leadership, quality and compliance partners, underwriting, and other business stakeholders, this role supports operational excellence, process improvement, and alignment to corporate goals while fostering a collaborative, accountable, and people‑focused work culture.

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent.
• Internal mobility opportunities.
• Visibility to senior leaders and partnership with cross functional teams.
• Opportunity to impact change.
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education.

We'll count on you to:

• Direct management of Rating Supervisor and experienced rating team members. Staff management includes hiring and providing coaching, mentoring, and ongoing performance feedback.
• Manage through effective use of team meetings, operational and performance reports, and key metrics to make data‑driven decisions related to staffing, productivity, training needs, and performance management; proactively identify trends, risks, and opportunities to improve results and resource utilization.
• Actively manage regional resources by monitoring work volume, capacity, and growth projections; forecast workload trends to identify opportunities for regional resource sharing, balancing workload across teams to ensure service level commitments, operational efficiency, and workforce sustainability.
• Work in conjunction with the Regional Rating Director to facilitate BPO knowledge…