Community Manager

Overview

BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennia ls,” and “Best Workplaces for Diversity.”

Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

Role Overview:
As the Community Manager, you’ll oversee successful day-to-day operations (financial, administrative, sales, marketing, and maintenance) of the community while ensuring company standards and excellent customer service are delivered. Represents the company in a professional and courteous manner.

• Regularly inspects the property to ensure company standards are met; takes action to establish property compliance with safety, industry, and city/state/federal regulations to ensure safe and stable operation; identifies areas for improvement and offers suggestions to improve efficiency, productivity, and profitability.
• Gathers, analyzes and interprets current market and economic trends that may impact the property and implements marketing and leasing strategies to achieve occupancy and revenue goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to provide up-to-date information as requested.
• Develops resident retention strategies and maintains communication with residents in a timely manner; addresses service issues and monitors resident satisfaction in person or through follow-up calls, texts, or emails to ensure a positive living experience.
• Manages and coordinates requests for repairs and maintenance; ensures appropriate response to resident service requests; verifies, inspects and confirms status of all vacant units; oversees and ensures that preventative maintenance programs are implemented, followed and documented per BH guidelines.
• Partners with Regional Manager to create operating income/expense budgets reflecting owners’ objectives for property operations, cash flow and leasing strategy; ensures budgeting guidelines and financial systems relating to purchase orders and expense monitoring are followed; ensures all payables and Purchase Orders are processed timely and accurately; monitors and reviews vendor statements balances including balance forwards.
• Reviews monthly income and expense reports and reports on variances from budget; coordinates collection and documentation of revenues following lease obligations of tenants and policy on accounts receivable; collects delinquent accounts promptly according to BH policy; prepares related weekly/monthly property operational reports (petty cash, variance, leasing, renewal, financial).
• Hires, trains, supervises, develops, and mentors property staff in accordance with company policies; conducts performance evaluations and corrective action as needed.
• Other duties as assigned.

• 3-5 years of property management experience managing 300-500 units in one community.
• Ability to travel via car or plane on an average of 20% of the time
• Advanced MS Office Word/Excel and computer technology skills
• Strong written and verbal communication skills
• Prior leadership experience required
• High School or GED; some college preferred
• Where required by law, must have state leasing license or ability to obtain the required license within the timeframe required by law

Seniority Level: Experienced

Industry: Property Management

Employment Type: Full-Time

Location: Onsite

Work Schedule: Monday-Friday (work schedule may vary).

BH is an Equal Employment Opportunity Employer
. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.

Keywords: Community Manager, Property Management, Multifamily Leasing, Resident Retention, Budgeting and Financial Reporting, Maintenance Coordination, Vendor Management, Occupancy Growth, Property Compliance, Team Leadership