IA West District Manager

Job Title

District Manager

Regional Manager

Full Time / Supervisor / Exempt

Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports.

• Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.
• Ensure operational consistency among all clubs, including brand standards, cleanliness, policy implementation, weekly payroll approval, front desk management, facility maintenance and repair, and vendor/inventory management.
• Responsible for hiring, coaching, developing, reviewing, and potential disciplinary actions of Club Managers within the district.
• Develop and train staff to build a bench for the Club Manager positions.
• Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.
• Effectively manage communication with all operations personnel within the district, maintaining consistent communication with Club Managers.
• Coordinate and manage District PE at PF activities: assist in hiring, training, weekly planning; track classes weekly and maintain monthly Trainer Calls.
• Ensure 100% operations of all locations, filling in as Club Manager when a club has no manager.
• Handle all incoming email complaints and mystery shop reports from district locations.
• District manager schedules are approved by the Regional Manager monthly.
• Spend 70% of time in clubs; when not traveling or doing office work, work the standard Club Manager schedule in the clubs.

• District manager schedules are approved by the Regional Manager monthly.
• The expectation is that 70% of the District Manager’s time is spent in the clubs.
• When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.

• Customer Service: communicates and interacts with customers in a way that exceeds their wants and needs.
• Listening: actively listens, empathizes, and works together to solve problems.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions using appropriate behavior and language.
• Communication: maintains timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• High school diploma.
• Willingness to travel.
• At least 2-3 years of multi‑unit experience overseeing a minimum of four locations at once.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities
• Monthly vehicle reimbursement
• Monthly cell phone reimbursement
• Unlimited PTO