General Manager

Do you want to work somewhere you can make a difference? Are you looking for a great gig where the work is actually fun? Check out Goldfish Swim School! We’re a rapidly growing, award‑winning franchise that is not your typical company! We change lives. We help children reach their goals. We work in a 90‑degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events!

We offer paid training and flexible shifts. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

• Paid time off
• Eligible to earn a bonus of up to 10% of salary per quarter based on key performance indicators
• Paid training
• Discount program
• Valuable work experience
• Increased social opportunities
• Future references/referrals

• Excellent written and verbal communication
• Creative management techniques
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills

• Ability to work with children
• 3-5 years of management experience
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

Job Title: General Manager

Reports to: Owner

FLSA Status: Exempt

Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, customer service, retail and vending department, private party operations, workplace employee activities amongst other duties.

• Strong organizational skills and the ability to effectively manage multiple situations at once
• Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures
• Communicate and implement company policies and procedures to employees of GSS
• Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
• Responsible for training, recruitment and hiring of the highest possible caliber of staff

• Serve as a role model for employees
• Communicates effectively by holding weekly meetings with management team
• Oversee, support, direct and develop staff of 30-60 employees
• Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction
• Initiates and oversees workplace culture and employee interaction. Maintain a high level of employee satisfaction

• Demonstrates the ability to lead, motivate and manage the sales team
• Achieve desired sales and enrollment targets by leading a team of actively engaged employees
• Ensure the front desk sales staff has a high level of knowledge about our premier learn to swim lessons

• Exhibit an understand of budgets and establish controls of expenses and purchasing supplies
• Display an ability to keep expenses at or below budget
• Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget
• Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved
• Schedules staff and manages payroll

• Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field
• Maintains current required certifications for self and all staff
• Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment

• Trains and oversees all staff to provide superior swim instruction to the students of GSS and the highest level of customer service. Interacts with the staff on all issues related to class scheduling, student progress, customer service and employee performance and training
• Support personnel related problems or difficulties by following company procedures and documentation
• Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and…