Territory Manager

About MSupply

mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi‑billion‑dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles.

Shipped orders reach 93% of U.S. customers via next‑day ground delivery and 100% within two days. For more information, visit

O’Connor Company is an industry leader in wholesale HVAC equipment, parts and tools. As a distributor of HVAC services in the Midwest, they provide a range of quality product lines, including Trane, American Standard and Mitsubishi Electric. The company is proud to serve the commercial and residential markets in Kansas, Oklahoma, Missouri, Nebraska and Iowa. For more information, visit

The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include executing promotional strategies, introducing new products, resolving customer issues, delivering training, and supporting dealer business development. This role emphasizes customer service excellence and effective use of company sales tools and systems. The Territory Manager conducts both in‑person and remote customer engagements independently and alongside the Sales Manager and provides ongoing insights on market competition and territory trends.

• Deliver proactive, timely customer service across multiple communication channels
• Resolve or escalates issues with effective follow‑up
• Collaborate with internal teams to address concerns and strengthen relationships
• Maintain a solution‑focused approach in all interactions
• Achieve or exceed revenue goals across total sales, equipment, and new business
• Build strong customer relationships and drive account growth within territory
• Increase sales with existing customers through regular engagement
• Communicate monthly with accounts on products, promotions, training, and updates
• Support vendor objectives and company sales initiatives
• Conduct cold calls and manage a pipeline aligned with growth targets
• Close sales with compelling presentations tailored to the audience
• Advise customers on sales strategies, pricing, and financing to support business growth
• Maintain organized and timely completion of administrative tasks
• Submit accurate mileage and expense reports promptly
• Keep dealer email lists current and organized
• Schedule appointments accurately using the CRM system
• Promote marketing initiatives including promotions, flyers, specials, and training
• Maintain knowledge of vendor marketing programs and support offerings
• Assist with planning and execution of annual Dealer Meetings
• Conduct pricing studies and distribute dealer pricing and updates
• Demonstrate in‑depth knowledge of company product lines with accuracy and confidence
• Maintain an organized personal library of sales and technical materials for all product categories
• Support collection efforts for outstanding accounts receivable as directed
• Understand basic accounts receivable processes and can retrieve relevant records in the ERP system
• Safety‑sensitive role requiring constant alertness and safe work practices
• Attend training and travel as needed
• Perform other duties as assigned in alignment with evolving organizational needs

• High School diploma or GED; some college coursework in Business or related field.
• 3+ years of experience in HVAC and B2B sales.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and office technology.
• Strong aptitude for mathematical operations and numerical analysis.

• High School diploma or GED equivalent and a Bachelor’s degree in Business or a related field.
• 5+ years of experience in HVAC, sales, and related functions.

Thi…