Field Service Technician

Field Service Technician

Hillyard, Inc. is currently seeking a Field Service Technician to join our Service team in Urbandale, IA. Are you a mechanically minded problem solver who enjoys working independently and providing exceptional customer service? Are you looking for a career that offers a consistent daytime schedule, work-life balance, and the freedom to manage your own day while doing meaningful, hands-on work? If so, we'd love to talk with you.

As a Field Service Technician, you'll be the trusted expert our customers rely on to keep their commercial cleaning equipment operating at peak performance. You'll enjoy the independence of working in the field while receiving the support, training, and resources needed to build a long-term career.

• Diagnose, troubleshoot, and repair commercial cleaning equipment at customer locations.
• Perform preventative maintenance and equipment inspections.
• Serve as the primary point of contact for customers by delivering professional, responsive service.
• Communicate equipment status, repair recommendations, and service updates with customers and internal teams.
• Complete service reports and documentation accurately and on time.
• Manage parts inventory within your company vehicle to support efficient repairs.
• Utilize electrical testing and diagnostic equipment to identify and resolve equipment issues.
• Participate in ongoing technical training and certification programs.
• Maintain company vehicle, tools, and equipment in a safe and professional manner.

• Strong mechanical and electrical troubleshooting abilities.
• Experience repairing, maintaining, or servicing equipment in the field or in a service environment.
• Ability to work independently while managing daily service responsibilities.
• Excellent customer service and communication skills.
• Ability to read and interpret electrical schematics, wiring diagrams, and parts manuals.
• Experience using electrical testing and diagnostic equipment.
• Strong organizational skills and attention to detail.
• Valid driver's license with a good driving record.
• Must be at least 21 years of age.

• Equipment repair
• Industrial or manufacturing maintenance
• Automotive or diesel mechanics
• HVAC service
• Appliance repair
• Electro-mechanical maintenance
• Military mechanical or technical roles

• Consistent Monday–Friday day shift schedule
• 40-hour work week with excellent work-life balance
• Independence to manage your own service route
• Company vehicle, cell phone, and company credit card provided
• Hands-on training and manufacturer certification opportunities
• Variety of customer locations and new challenges every day
• Stable, family-owned company with more than 100 years of success
• Opportunity to build lasting customer relationships while working independently

Since 1907, Hillyard has helped customers create clean, safe, and healthy environments through industry-leading products, equipment, and service solutions. We understand that today's technicians are looking for more than just a paycheck—they're looking for stability, flexibility, and a career they can enjoy for years to come. That's why we provide the tools, training, support, and independence needed to help our technicians succeed while maintaining a healthy work-life balance.

• Monday–Friday day shift schedule
• Competitive hourly pay
• Company vehicle
• Company cell phone
• Company credit card
• Paid holidays
• Paid time off programs
• Industry-leading 401(k) and profit-sharing program
• Excellent medical, dental, and vision benefits
• Career growth through training and certification programs

At Hillyard, we value self-motivated individuals who enjoy solving problems, helping customers, and working with their hands. If you're looking for a career that offers independence, variety, and the opportunity to make a difference every day, apply today and join the Hillyard Service Team.

Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.