Operations Coordinator

Job Type: Full Time

Location:

Manila, Philippines
Reporting to: Manila Operations Team Lead
Role Type: Replacement
Salary: Php 22,000

As an Operations Coordinator, you will play a crucial role in ensuring the smooth execution of travel reservations and itinerary management. You will be responsible for handling supplier communications, confirming bookings, maintaining accurate travel records, and providing timely updates to clients and travel advisors. Your keen attention to detail and ability to manage multiple tasks efficiently will help optimize operations and enhance the overall travel experience.

• Manage daily reservations, ensuring prompt and accurate confirmations and modifications with suppliers.
• Communicate passenger details to suppliers and ensure itinerary components are properly coordinated.
• Verify and provide product details along with client manifests to facilitate itinerary confirmations.
• Liaise with Product and other teams to ensure smooth coordination of travel arrangements.
• Oversee confirmation processing, itinerary adjustments, and follow-ups for outstanding bookings.
• Perform final quality checks on itineraries to ensure accuracy before completion.
• Handle supplier communication, including follow-ups for confirmations & documentation requests.
• Maintain an organized electronic filing system, ensuring all confirmations and correspondence are accurately recorded in emails and booking systems.
• Advise travel agents and clients on destination requirements, policies, & necessary trip details.
• Ensure efficient client and supplier communication, guaranteeing responses within 24 hours.
• Stay informed on tour updates, seasonal adjustments, and supplier changes, proactively communicating updates to clients.
• Facilitate the timely distribution of travel documents upon receipt of necessary client information.
• Maintain up-to-date travel records, including itineraries, bookings, and invoices, ensuring data integrity.

• At least 1 year of experience in the Travel Industry, preferably in Operations.
• Excellent attention to detail and accuracy in data management.
• Ability to work efficiently in a fast-paced environment, multitask, and adapt to changing priorities.
• Good interpersonal skills.
• Excellent analytical and problem‑solving skills.
• Ability to work cross‑functionally with various teams.
• Proficiency in Microsoft Suite, particularly Excel or Gsheet.
• Experience with Perseus, Hub Spot or other travel industry platforms is a plus.
• Positive and proactive attitude with a process improvement mindset.

Imagine working for a company where your career feels like an adventure. At Goway, you’ll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you’ll have access to continuous learning and industry‑leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal‑opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

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