Continuous Improvement Lead Trainer, SCommerce; Calamba, Laguna

Position: Continuous Improvement Lead Trainer, SCommerce (Calamba, Laguna)
Location: Manila

Department Operations Level Experienced  (Individual Contributor)
Location Manila The  Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Overseeing CI tasks/trainings ensuring all are done within the expected timeline

Supporting future Warehouse expansion deployment where NFTE's cannot be assigned

Facilitating cross-functional collaboration and communication to ensure CI initiatives are effectively implemented and sustained within the WH'sDriving CI initiatives with strong ownership, accountability, and consistency

Coaching new CI members and supporting floor operations

Requirements:

At least 1 year experience in teaching or training or any related fields.

Strong facilitation and coaching skills

Proficient in Google Apps (Google Slide, Google Sheets , etc)
Excellent communication and collaboration abilities

Strong ownership, accountability, and consistency in execution
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