Digitisation Analyst

Location: Manila

Primary Details Time Type:
Full time Worker Type:
Employee Responsible for supporting process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process analysis, documentation, and requirements gathering.

Primary Responsibilities Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities

Supports Process Redesign Experts/ Analysts in conducting process discovery workshops/ sessions during opportunity identification

Creation of process design documents (PDDs) and/or business requirement documents (BRDs) which are required for deployment of automation solutions

Responsible for detailed process mapping/ analysis (Level 5
- Level 6 process maps)
Adherence to process improvement/ automation governance framework

Required Education Bachelor's Degree or equivalent combination of education and work experience

Required Experience5 years relevant experience

Required Licenses/CertificationsSSGBC, Agile Practitioner Preferred Competencies/Skills Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore

Excellent workshop facilitation and data gathering skills

Process flow design and optimisation

Excellent stakeholder management skills

Familiarity with process mapping tools

Excellent use of process mining/ mapping applications and tools – e.g. Signavio, Celonis, etc.

Proficiency in Microsoft Applications
- Word, Powerpoint, Excel Adaptable to change and able to work in a highly dynamic environment

Ability to manage multiple initiatives

Strong agility and flexibility

Preferred Education Bachelor's Degree or equivalent combination of education and work experience

Preferred Experience 2-5 years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven results

Has participated in the implementation of a continuous improvement project that delivered tangible benefits

At least 2 year experience in insurance industry

Graduate degree in Business, Engineering or related disciplines

Lean Six Sigma Yellow Belt Certification, Agile/ Scrum or equivalent

Preferred Knowledge Knowledge in process & data analysis

Knowledge of customer journey mapping and touchpoint analysis

Knowledge in Lean/Six Sigma, Quality Management Application of CI tools – e.g. process mining or statistical tools

Conceptual knowledge/background in Agile (Scrum) practice, and/or Project Management Preferably with knowledge in the Insurance industryQBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:

We are customer-focused

We are technical experts

We are inclusive

We are fast-paced

We are courageous

We are accountable

We are a team

All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments.

It provides clear guidance to help us to make good judgement calls.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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