Vendor Operations – Customer Facing; Crossborder), Scommerce

Position: Vendor Operations – Customer Facing (Crossborder), Scommerce
Location: Manila

Department Business Development and Partnerships Level Experienced  (Individual Contributor)
Location Manila The  Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

Job Description:

Coordinate and ensuring compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.

Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.

Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.

Ensuring that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests.

Ensure RTS and liquidation scheduling accuracy.

Coordinate with internal PICs to ensure timely payment reconciliations.

Proactively monitoring of orders to prevent fraud and order cancellations.

Address operational challenges raised by Crossborder PICs and KAMs ensuring swift resolutions and proactive communication.

Represent Vendor Operations (VOps) in Crossborder meetings providing operational performance updates.

Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.

Requirements:

Educational Background & Certifications Requirement:
College Degree Experience in Warehouse operations, stakeholder management

Good communication skills
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