Driver Acquisition, SPX Express

Location: Manila

Department Operations Level Experienced  (Team Lead)
Location Manila The  Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Support rider acquisition and onboarding initiatives across both online and offline channels.

Review, screen, and qualify rider applications to ensure compliance with company standards and requirements.

Coordinate closely with field recruiters and assist in organizing and executing physical onboarding sessions.

Prepare, update, and maintain SOPs, as well as rider training and education materials.

Coordinate with LGUs and external partners to support rider acquisition activities, including caravans and local partnerships.

Assist in resolving rider onboarding and training-related concerns, and coordinate with internal teams for timely escalation and resolution.

Track, analyze, and report acquisition and rider performance data to identify gaps, trends, and opportunities for improvement.

Requirements:

Bachelor’s degree in Business, Operations, Marketing, Analytics, or a related field1–3 years of experience in operations, acquisition, recruitment, or analytical support roles

Strong analytical skills with experience tracking funnels, metrics, and performance data (Excel/Google Sheets; dashboards a plus)
Experience coordinating with field teams or external partners (e.g., recruiters, vendors, drivers, LGUs)
Has experience with Events Management Good documentation skills; able to create and maintain SOPs and process guides

Strong organizational skills with the ability to manage multiple tasks and timelines
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